/*jslint indent:4, browser:true, sub:false */
/*globals Lg:true */
(function() {
"use strict";
if (typeof Lg === 'undefined') {
window.Lg = {};
}
Lg['OR'] = 'or';
Lg['PRIO_HIGH'] = 'High';
Lg['PRIO_MEDIUM'] = 'Medium';
Lg['PRIO_LOW'] = 'Low';
/* DATE AND PRETTY DATE FORMAT */
Lg['DATE_FORMAT'] = '';
Lg['AGO'] = 'ago';
Lg['FROM_NOW'] = 'from now';
Lg['JUST_NOW'] = 'just now';
Lg['1_MIN_AGO'] = '1 minute ago';
Lg['1_MIN_FROM_NOW'] = '1 minute from now';
Lg['1_HOUR_AGO'] = '1 hour ago';
Lg['1_HOUR_FROM_NOW'] = '1 hour from now';
Lg['MINUTES'] = 'minutes';
Lg['HOURS'] = 'hours';
Lg['YESTERDAY'] = 'yesterday';
Lg['TOMORROW'] = 'tomorrow';
Lg['DAYS'] = 'days';
Lg['LAST_WEEK'] = 'last week';
Lg['NEXT_WEEK'] = 'next week';
Lg['WEEKS'] = 'weeks';
Lg['LAST_MONTH'] = 'last month';
Lg['NEXT_MONTH'] = 'next month';
Lg['MONTHS'] = 'months';
Lg['LAST_YEAR'] = 'last year';
Lg['NEXT_YEAR'] = 'next year';
Lg['YEARS'] = 'years';
Lg['LAST_CENTURY'] = 'last century';
Lg['NEXT_CENTURY'] = 'next century';
Lg['CENTURIES'] = 'centuries';
Lg['DAY'] = 'Day';
Lg['WEEK'] = 'Week';
Lg['MONTH'] = 'Month';
Lg['YEAR'] = 'Year';
Lg['JANUARY'] = 'January';
Lg['FEBRUARY'] = 'February';
Lg['MARCH'] = 'March';
Lg['APRIL'] = 'April';
Lg['MAY'] = 'May';
Lg['JUNE'] = 'June';
Lg['JULY'] = 'July';
Lg['AUGUST'] = 'August';
Lg['SEPTEMBER'] = 'September';
Lg['OCTOBER'] = 'October';
Lg['NOVEMBER'] = 'November';
Lg['DECEMBER'] = 'December';
Lg['JAN'] = 'Jan';
Lg['FEB'] = 'Feb';
Lg['MAR'] = 'Mar';
Lg['APR'] = 'Apr';
Lg['MAY'] = 'May';
Lg['JUN'] = 'Jun';
Lg['JUL'] = 'Jul';
Lg['AUG'] = 'Aug';
Lg['SEP'] = 'Sep';
Lg['OCT'] = 'Oct';
Lg['NOV'] = 'Nov';
Lg['DEC'] = 'Dec';
Lg['OR'] = 'or';
Lg['PRIO_HIGH'] = 'High';
Lg['PRIO_MEDIUM'] = 'Medium';
Lg['PRIO_LOW'] = 'Low';
Lg['STATE_NEW'] = 'New';
Lg['STATE_OPEN'] = 'Open';
Lg['STATE_PENDING'] = 'Pending';
Lg['STATE_RESOLVED'] = 'Resolved';
Lg['STATE_CLOSED'] = 'Closed';
Lg['STATE_DELETED'] = 'Deleted';
Lg['SYS_CASE_DELETED_MSG'] = 'This case has been moved to trash';
Lg['SYS_FB_POST_DELETED_MSG'] = 'This post has been deleted from Facebook';
Lg['SYS_RPC_UNAVAILABLE'] = 'RPC is unavailable';
Lg['SYS_RPC_TIMEOUT'] = 'RPC session timeout';
Lg['SYS_RPC_ERRORREQUEST'] = 'Error making RPC request to server';
Lg['SYS_SERVER_UNACCESSIBLE'] = 'Server cannot be accessed!';
Lg['SYS_TRYAGAIN'] = 'Please try again later...';
Lg['SYS_REMOTE_FN_NOTEXIST'] = 'Server method: {fn} does not exist';
Lg['SYS_LOCALFN_NOTEXIST'] = 'Local method: {fn} does not exist';
Lg['SYS_ERRORKEEPALIVE'] = 'There is something wrong with the keepalive message';
Lg['SYS_CONFIRM_LOGOUT'] = 'Are you sure you want to log out?';
Lg['SYS_CONFIRM_LOGOUT_PENDINGMSG'] = 'You might lose some messages that are waiting to be sent';
Lg['SYS_CONFIRM_DELETE'] = 'Are you sure you want to delete this account? You cannot undo this action.';
Lg['SYS_CONFIRM_CANCEL_INVITE'] = 'Are you sure you want to cancel the invitation and delete this agent? You cannot undo this action.';
Lg['SYS_CONFIRM_DISABLE_EMAIL_FETCHER'] = 'Are you sure you want to disable this email fetcher?\r\nEmail sent to this mailbox will not be fetched once disabled.';
Lg['SYS_ERRORLOADINGCASES'] = 'Error loading cases. Please try again later.';
Lg['SYS_ERRORSETCASEATTR'] = 'Error setting case attribute';
Lg['SYS_ERROR_MODIFY_CLOSED_CASE'] = 'Case properties cannot be changed because the case is closed!';
Lg['SYS_ERRORSAVINGDATA'] = 'Error(s) occurred when saving data';
Lg['SYS_ERROR_ITEM_UNAVAILABLE'] = 'It is not possible to make this change in your payment plan.';
Lg['SYS_ERROR_DELETEAGENT'] = 'Ooops! Something just went wrong while deleting agent.';
Lg['SYS_ERROR_CANCELINVITE'] = 'Ooops! Something just went wrong while cancelling invite.';
Lg['SYS_ERROR_CANCELINVITE'] = 'Ooops! Something just went wrong while cancelling invite.';
Lg['SYS_ERROR_DELETELICENSE'] = 'Ooops! Something just went wrong while removing agent.';
Lg['SYS_ERROR_DELETEEMAIL'] = 'Ooops! Something just went wrong while deleting mailbox.';
Lg['SYS_ERROR_DELETELABEL'] = 'Ooops! Something just went wrong while deleting label.';
Lg['SYS_ERROR_DELETECATEGORY'] = 'Ooops! Something just went wrong while deleting category. Make sure this category has no subcategory.';
Lg['SYS_ERROR_DELETETOPIC'] = 'Ooops! Something just went wrong while deleting subcategory. Make sure this subcategory has no article.';
Lg['SYS_ERROR_GENERIC'] = 'Ooops! Something just went wrong with the last operation. Please try again later or contact the administrator.';
Lg['SYS_ERROR_GENERIC_RESTART'] = 'Ooops! Something just went wrong with the last operation. The app will be reloaded.';
Lg['SYS_ERRORKBSEARCH'] = 'Error occurred when searching knowledge base. Please try again later.';
Lg['SYS_ERRORKBGETARTICLE'] = 'Cannot fetch article content. Please try again later.';
Lg['SYS_CASEREADONLY'] = 'This case is in read-only mode. It is now being handled by {name}.';
Lg['SYS_ERRORUPLOAD'] = 'Error uploading file.';
Lg['SYS_ERRORUPLOAD_TOOBIG'] = 'The file exceeds the maximum permitted size.';
Lg['SYS_ERRORUPLOAD_FILETYPE'] = 'File extension is not accepted.';
Lg['SYS_ERROADDARTICLENOTOPIC'] = 'You must create a subcategory first in order to be able to add a new article.';
Lg['SYS_ERRORGETCASEDETAIL'] = 'Error retrieving case detail. Click here to go back to the overview.';
Lg['SYS_ERROR_NOT_IDENTIC'] = 'Passwords are not identical';
Lg['SYS_ERROR_PASS_INVALID'] = 'Password must be at least 5 characters.';
Lg['SYS_USERISWORKINGINCASE'] = '{name} is working on this case.';
Lg['SYS_ERROR_NOT_STARTED'] = 'Test failed: Mail server not started';
Lg['SYS_ERROR_CANNOT_CONNECT'] = 'Test failed: Connection to mail server failed';
Lg['SYS_ERROR_WRONG_CREDENTIALS'] = 'Test failed: Wrong credentials';
Lg['SYS_ERROR_WRONG_PORT'] = 'Test failed: Wrong port';
Lg['SYS_MAILBOX_OK'] = 'Inbound mail connection successful';
Lg['SYS_NEW_TWEETS'] = '{NUMBER} New tweet(s)...';
Lg['SYS_CONTENT_NOT_AVAILABLE'] = 'HTML version is not available';
Lg['SYS_ERROR_SESSIONEXPIRED'] = 'Session Expired! Restarting application in {TIME}...';
Lg['SYS_ERROR_SENDINGEMAIL'] = 'Unable to send email to \'{EMAIL_ADDRESS}\'. Please check your mailbox setting and recipient\'s email address';
Lg['SYS_ERROR_LOGGEDINTWICE'] = 'You have logged in on the same agent account from another location ' +
'Restarting application in {COUNTER}...';
Lg['SYS_ERROR_INVALID_EMAIL'] = 'Email format is incorrect. Please specify a valid email address for this contact.';
Lg['SYS_TITLE_NEWCHAT'] = 'New chat!';
Lg['SYS_TITLE_NEWMESSAGE'] = 'New message!';
Lg['SYS_INVALID_SHOPPER_EMAIL'] = 'The billing email you provided is invalid.';
Lg['SYS_EMPTY_SHOPPER_EMAIL'] = 'The billing email is mandatory.';
Lg['SYS_INVALID_EXP_DATE'] = 'The expiration date you provided is invalid.';
Lg['SYS_INVALID_EXP_DATE_PASSED'] = 'The expiration date you provided is in the past.';
// SJC 24-10-13
Lg['SYS_INVALIDUPLOAD_URL'] = 'Invalid URL pattern.';
Lg['SYS_INVALID_EXTRACTION'] = 'Error during extraction from your url.';
// end of SJC
Lg['FEATURE_RESTRICTION_MUST_BE_EQUAL'] = 'The number of {feature1} could not be updated. It must be the same as the number of {feature2}.';
Lg['FEATURE_RESTRICTION_MUST_NOT_BE_EQUAL'] = 'The number of {feature1} could not be updated. It cannot be the same as the number of {feature2}.';
Lg['FEATURE_RESTRICTION_MUST_BE_GREATER_OR_EQUAL'] = 'The number of {feature1} could not be updated. Your {feature1} cannot be fewer than your {feature2}.';
Lg['FEATURE_RESTRICTION_MUST_BE_GREATER'] = 'The number of {feature1} could not be updated. Your {feature1} cannot be fewer than your {feature2}.';
Lg['FEATURE_RESTRICTION_MUST_BE_LESS_OR_EQUAL'] = 'The number of {feature1} could not be updated. You need to add additional {feature2}.';
Lg['FEATURE_RESTRICTION_MUST_BE_LESS'] = 'The number of {feature1} could not be updated. You need to add additional {feature2}.';
Lg['FEATURE_RESTRICTION_MINIMUM_REACHED'] = 'The number of {feature1} could not be updated. The minimum has been reached.';
Lg['FEATURE_RESTRICTION_MAXIMUM_REACHED'] = 'The number of {feature1} could not be updated. The maximum has been reached.';
Lg['ERR_FIELDS_BLANK'] = 'Fields are empty';
Lg['ERR_FIELD_BLANK'] = 'Field is empty';
Lg['ERR_INVALID_EMAIL'] = 'Email format is incorrect';
Lg['ERR_NUMBER_OUTSIDE_RANGE'] = 'Number is outside allowed range';
Lg['ADMIN_ERROR_AGENTS_INVALID_NAME'] = 'Name is required';
Lg['ADMIN_ERROR_AGENTS_INVALID_NICK'] = 'Nickname is required';
Lg['ADMIN_ERROR_AGENTS_EMAIL_EXISTS'] = 'The email address has already been taken';
Lg['ADMIN_ERROR_AGENTS_PASSWORD_INVALID'] = 'Password should be longer than 4 characters';
Lg['ADMIN_ERROR_BRANDS_INVALID_NAME'] = 'Name is required';
Lg['ADMIN_ERROR_BRANDS_EMPTY_SUBDOMAIN'] = 'Subdomain in required';
Lg['ADMIN_ERROR_BRANDS_INVALID_SUBDOMAIN'] = 'Subdomain contains invalid characters';
Lg['ADMIN_ERROR_BRANDS_SUBDOMAIN_USED'] = 'Subdomain is already taken';
Lg['ER_SAVING_CUSTOM'] = 'Default message cannot be saved as customized system message';
Lg['ER_PLACEHOLDER_NEEDED'] = 'You need to fill out {FIELDS} in order to use this link.';
Lg['ER_UNKNOWN_PLACEHOLDER_NEEDED'] = 'You need to fill out the needed placeholders in order to use this link.';
Lg['LOADING_APP'] = 'Loading application...';
Lg['LOADING_GROUPS'] = 'Loading groups...';
Lg['LOADING_AGENTS'] = 'Loading agents...';
Lg['LOADING_CASES'] = 'Loading cases...';
Lg['LOADING_CASE_DETAIL'] = 'Loading case...';
Lg['LOADING_TOP_MACROS'] = 'Loading top macros...';
Lg['LOADING_TOUR'] = 'Loading tour...';
Lg['LOADING_MESSAGE'] = 'Loading message...';
Lg['FINISH_LOADING_CASE'] = 'Case loaded';
Lg['DELETING_POST'] = 'Deleting post...';
Lg['FB_PAGE_REG_AUTH_FAILURE'] = 'Facebook page not registered. Please complete the authorization process.';
Lg['TOP_MACROS'] = 'Most used';
Lg['FAVE_MACROS'] = 'My favourites';
Lg['TOP_ARTICLES'] = 'Top Articles';
Lg['SESSION_EXPIRED'] = 'Session expired!';
Lg['VISITOR_IS_ONLINE'] = 'Contact is online. You can send direct messages to this visitor';
Lg['VISITOR_IS_OFFLINE'] = 'Contact is offline. Messages will be sent to the customer\'s email address';
Lg['SUBJECT'] = 'Subject';
Lg['NOSUBJECT'] = 'No subject';
Lg['NONAME'] = 'No name';
Lg['NOTITLE'] = 'No title';
Lg['NODESCRIPTION'] = 'No description';
Lg['NOSTATE'] = 'No status';
Lg['NOPRIORITY'] = 'No priority';
Lg['NOGROUP'] = 'No group';
Lg['NOAGENT'] = 'Unassigned';
Lg['NOACTIVITY'] = 'No activity';
Lg['CONTACT'] = 'Contact';
Lg['STATE'] = 'Status';
Lg['UPDATE'] = 'Change';
Lg['CONFIRM'] = 'Confirm';
Lg['CONTINUE'] = 'Continue';
Lg['KEEP'] = 'keep';
Lg['UPDATE_LOGTYPE'] = 'Change';
Lg['UPDATED'] = 'Updated';
Lg['PRIORITY'] = 'Priority';
Lg['ASSIGNED'] = 'Agent';
Lg['GROUP'] = 'Group';
Lg['AGENT'] = 'Agent';
Lg['ADMIN'] = 'admin';
Lg['AGENTS'] = 'Agents';
Lg['ACTIVE_MAILBOXES'] = 'Active mailboxes';
Lg['ACTIVE_MAILBOX'] = 'Active mailbox';
Lg['MAILBOXES'] = 'Mailboxes';
Lg['UNASSIGNED'] = '<Unassigned>';
Lg['CLICK_TO_EDIT'] = '<Click to edit>';
Lg['OPEN_SETTINGS'] = 'Open settings';
Lg['CLOSE_SETTINGS'] = 'Close settings';
Lg['TEAM'] = 'Team';
Lg['SIGNOUT'] = 'Sign out';
Lg['DISCONNECT'] = 'Disconnect';
Lg['INBOX'] = 'Inbox';
Lg['NOFILTER'] = 'Filters loading...';
Lg['SEARCH_CASE'] = 'Search case...';
Lg['SEARCH_FOR_CASE'] = 'Search for cases with \'{keyword}\'';
Lg['SEARCH_CONTACT'] = 'Search contact...';
Lg['SEARCH_KB'] = 'Search in knowledge base...';
Lg['SEARCH_CR'] = 'Search for macros...';
Lg['ADD_TAB_SEARCH'] = 'Add search tab...';
Lg['ADD_TAB_KB'] = 'Add knowledge base tab...';
Lg['ADD_TAB_TWITTER'] = 'Add twitter tab...';
Lg['STEP'] = 'Step';
Lg['NEXT'] = 'Next';
Lg['PREV'] = 'Previous';
Lg['FINISH'] = 'Finish';
Lg['DONE'] = 'Done';
Lg['SUBMIT'] = 'Submit';
Lg['REPLY'] = 'Reply';
Lg['SAVE'] = 'Save';
Lg['SAVE_CHANGES'] = 'Save Changes';
Lg['SAVE_LANGUAGE_TEMPLATE'] = 'Save Language Template';
Lg['SAVE_APPEARANCE'] = 'Save Appearance';
Lg['SAVE_FAQ_CONFIG'] = 'Save FAQ Configuration';
Lg['LOADING'] = 'Loading...';
Lg['SAVING'] = 'Saving...';
Lg['CHANGES_SAVED'] = 'Your changes have been saved.';
Lg['COPY'] = 'Copy';
Lg['COPIED'] = 'Copied!';
Lg['SAVE_AND_UPGRADE'] = 'Save and Upgrade';
Lg['REGISTER_CARD'] = 'Register New Credit Card';
Lg['CLOSE'] = 'Close';
Lg['CANCEL'] = 'Cancel';
Lg['HRS'] = 'hrs';
Lg['BETA'] = 'Beta';
Lg['ON'] = 'ON';
Lg['OFF'] = 'OFF';
Lg['ON_LOW'] = 'On';
Lg['OFF_LOW'] = 'Off';
Lg['SUMMARY'] = 'Summary';
Lg['NAME'] = 'Name';
Lg['FNAME'] = 'First name';
Lg['LNAME'] = 'Last name';
Lg['EMAIL'] = 'Email';
Lg['PHONE'] = 'Phone';
Lg['NICK'] = 'Nickname';
Lg['VIEW'] = 'View';
Lg['DATE'] = 'Date';
Lg['TIME'] = 'Time';
Lg['STATUSES'] = 'Statuses';
Lg['AVG_RES'] = 'Avg response';
Lg['HIDE'] = 'Hide';
Lg['SHOW'] = 'Show';
Lg['COMPANY'] = 'Company';
Lg['DESCRIPTION'] = 'Note';
Lg['DEFAULT_GROUP'] = 'Default group';
Lg['HOSTNAME'] = 'Hostname';
Lg['PORT'] = 'Port';
Lg['USERNAME'] = 'Username';
Lg['EXAMPLE_USERNAME'] = 'e.g. user@company.com';
Lg['PASSWORD'] = 'Password';
Lg['NEW_PASSWORD'] = 'New Password';
Lg['RE_PASSWORD'] = 'Repeat Password';
Lg['ENCRYPTION'] = 'Encryption';
Lg['ENCRYPTION_NONE'] = 'No encryption';
Lg['NOT_SET'] = 'Not set';
Lg['ENCRYPTION_TLS'] = 'TLS encryption';
Lg['ENCRYPTION_SSL'] = 'SSL encryption';
Lg['EMAIL_SETTINGS'] = 'Email settings';
Lg['EMAIL_IN_SETTINGS'] = 'Inbound settings';
Lg['EMAIL_OUT_SETTINGS'] = 'Outbound settings';
Lg['SETTINGS'] = 'Settings';
Lg['SERVER_TYPE'] = 'Server type';
Lg['USE_AUTH'] = 'Use authentication';
Lg['USE_REPLY_TO_NOTE'] = 'Are you contacted mostly via a contact form on your website? We recommend to check the following setting:';
Lg['USE_REPLY_TO'] = 'Use the "reply to" address as the email address of new contacts';
Lg['APPEND_CASE_ID_TO_SUBJECT'] = 'Append Case-ID to subject for new email cases so that each conversations get\'s an individual case.';
Lg['USE_REPLY_TO_WARN'] = 'Changing this setting may result in Case inconsistencies, e.g. a new email may be put into a new case instead of into its original one.\n\nAre you sure you want to continue?';
Lg['FLAG_OLD_MAIL_READ'] = 'Only fetch unread emails in Casengo that are received in my inbox from now on.';
Lg['FLAG_OLD_MAIL_READ_NOTE'] = 'If you select this option, your old emails in your mailbox will be marked as read and not be fetched by Casengo. If you have many unread mail in your inbox that you do not to handle in Casengo, this option is recommended.';
Lg['FLAG_OLD_MAIL_DELETE'] = 'Delete all old messages in this inbox and let Casengo only fetch new unread emails that are received from now on.';
Lg['FLAG_OLD_MAIL_DELETE_NOTE'] = 'If you select this option, then all old emails will be removed from your inbox. This is necessary to prevent Casengo from fetching all your old emails.';
Lg['FLAG_OLD_MAIL_DELETE_WARN'] = 'All emails in your mailbox will be deleted. Are you sure you want to continue?';
Lg['DONT_FLAG_OLD_EMAIL_DELETE'] = 'Fetch all my emails in Casengo.';
Lg['DONT_FLAG_OLD_EMAIL_READ'] = 'Fetch all of my unread emails in Casengo.';
Lg['LEAVE_MAIL_ON_SERVER'] = 'Leave mail on server';
Lg['UNASSIGNED'] = 'Unassigned';
Lg['SUBMITTING_DATA'] = 'Submitting data';
Lg['DISABLED'] = 'Disabled';
Lg['DETAILS'] = 'Details';
Lg['ENTER_DESC'] = 'Enter description...';
Lg['ENTER_MSG'] = 'Enter message...';
Lg['ENTER_COMMENT'] = 'Enter comment...';
Lg['ENTER_LABEL'] = 'Select a label to add to this case...';
Lg['CASE_LOG'] = 'Case activity log';
Lg['CASE_CURRENT'] = 'Current case';
Lg['CASE_OTHER'] = 'Case Archive';
Lg['CASE_OTHER_TIP'] = 'Other cases from this contact';
Lg['RESOLVE_CLOSE'] = 'Resolve & close';
Lg['ACTION_OPEN'] = 'Open';
Lg['ADD_COMMENT'] = 'Comment';
Lg['ADD_ATTACHMENT'] = 'Attachment';
Lg['ADD_CHAT_LINK'] = 'Add chat link';
Lg['ADD_YOUR_CHAT_LINK'] ='Add your chat link';
Lg['ADD_LINK'] ='Add link';
Lg['ADD_CC'] = '(B)cc';
Lg['CC_BUTTON'] = 'Add (b)cc';
Lg['LOG_CALL'] = 'Log Call';
Lg['SEND_DIRECT_MESSAGE'] = 'Add to chat';
Lg['SEND_OFFLINE_MESSAGE'] = 'Send email';
Lg['LOG_MESSAGE'] = 'Log message';
Lg['LOG_MESSAGE_FOR_CALL'] = 'Log message for call';
Lg['FORWARD'] = 'Forward';
Lg['INFO'] = 'Info';
Lg['CLICK_HERE'] = 'Click here';
Lg['COMMENT'] = 'Comment';
Lg['COMMENT_EXPLANATION'] = '(not visible to your customer)';
Lg['NEW_OUT_EMAIL'] = 'New email...';
Lg['NEW_OUT_CASE'] = 'Create new case';
Lg['NEW_TWEET'] = 'New Twitter search...';
Lg['NEW_TWEET_TAB'] = 'Open Twitter tab';
Lg['NEW_EMAIL'] = 'New email';
Lg['LOG_INBOUNDCALL'] = 'Log inbound call';
Lg['LOG_OUTBOUNDCALL'] = 'Log outbound call';
Lg['LOG_INBOUNDCALL_TITLE'] = 'Log inbound call';
Lg['LOG_OUTBOUNDCALL_TITLE'] = 'Log outbound call';
Lg['SWITCHTO_INBOUND_CALL'] = 'Inbound call';
Lg['SELECT_CALL_TYPE'] = 'Choose inbound or outbound';
Lg['SWITCHTO_EMAIL'] = 'Email';
Lg['SWITCHTO_CHAT'] = 'Chat';
Lg['SWITCHTO_AUTO'] = 'Auto';
Lg['SWITCHTO_OUTBOUND_CALL'] = 'Outbound call';
Lg['NEW_EMAIL_CASE'] = 'New email case';
Lg['NEW_CASE'] = 'New case';
Lg['SEARCH'] = 'Search';
Lg['NO_ITEM_FOUND'] = 'No item found';
Lg['NO_CASE_FOUND'] = 'No case found';
Lg['X_ITEM_FOUND'] = '{num} item(s) found';
Lg['CREATE_CASE'] = 'Create case';
Lg['POSSIBLE_ERROR'] = 'Possible error(s):';
Lg['ENABLED'] = 'Enabled';
Lg['ENABLE'] = 'Enable';
Lg['DISABLE'] = 'Disable';
Lg['AVAILABLE'] = 'Available';
Lg['UNAVAILABLE'] = 'Unavailable';
Lg['ADD'] = 'Add';
Lg['REMOVE'] = 'Remove';
Lg['REMOVING'] = 'Removing...';
Lg['EDIT'] = 'Edit';
Lg['ADD_TO_CONVERSATION'] = 'Add to conversation';
Lg['ADD_TO_REPLYFIELD'] = 'Insert';
Lg['COMMENT_BUTTON'] = 'Add Comment';
Lg['UPDATE_BUTTON'] = 'Update';
Lg['READ_MORE'] = 'Read more';
Lg['LABEL_NAME'] = 'Label name';
Lg['INSTRUCTION'] = 'Instruction';
Lg['CLEAR'] = 'Clear';
Lg['MACROS'] = 'Macros';
Lg['QUESTION'] = 'Question';
Lg['BRAND'] = 'Brand';
Lg['SEND'] = 'Send';
Lg['UPLOAD'] = 'Upload';
Lg['UPLOAD_FILE'] = 'Upload a file';
Lg['UPLOAD_INPROGRESS'] = 'File is now being uploaded...';
Lg['UPLOAD_OK'] = 'File uploaded successfully';
Lg['UPLOAD_ERROR'] = 'Upload failed';
Lg['UPLOAD_ERROR_TIMEOUT'] = 'Uploading timed out because it was taking too long. Try connecting to a faster connection and upload again';
Lg['ATTACHING_ERROR'] = 'Attached files exceed 20 mb file limit';
Lg['IS_TYPING'] = '{name} is typing...';
Lg['VISITOR_IS_TYPING'] = 'Visitor is typing...';
Lg['AGENT_IS_TYPING'] = 'Agent is typing...';
Lg['CATEGORIES'] = 'Categories';
Lg['TOPICS'] = 'Subcategories';
Lg['FAQ_GENERAL_CONFIG'] = 'General FAQ Configuration';
Lg['EMPTY_DATA'] = 'Empty data';
Lg['CONTENT'] = 'Content';
Lg['TITLE'] = 'Title';
Lg['FAQ_TITLE'] = 'FAQ title';
Lg['CUSTOM_FAQ_SCRIPT'] = 'Custom FAQ script';
Lg['CUSTOM_FAQ_SCRIPT_DESC'] = 'Insert a custom script on your FAQ pages.';
Lg['IS_ADMIN'] = 'Set as administrator';
Lg['DEFAULT_MAILBOX'] = 'Set this mailbox as default. New email messages and replies will be sent through this mailbox.';
Lg['INCLUDE_CHAT_LINK'] = 'Include a link in every email that allows people to start a chat right from their email.';
Lg['APPEND_CONVERSATION_HISTORY'] = 'Append conversation history to outgoing email.';
Lg['FROM_ADDRESS'] = 'From address';
Lg['REPLYTO_ADDRESS'] = 'Reply-to address';
Lg['GOTO_ADMIN'] = 'Admin Settings';
Lg['GOTO_AGENT'] = 'Inbox';
Lg['GOTO_SUBSCRIPTION'] = 'Manage My Subscription';
Lg['BILLING'] = 'Billing';
Lg['SEARCHING'] = 'Searching...';
Lg['BACK'] = '← Back';
Lg['BACK_TEXT'] = 'Back';
Lg['SKIP'] = 'Skip';
Lg['LOAD_PREV_MESSAGES'] = 'Load previous messages';
Lg['ONLINE_EMPTY_TEXT'] = 'Insert your reply and press Enter to send.';
Lg['OFFLINE_EMPTY_TEXT'] = 'Insert your reply and press Ctrl+Enter to send.';
Lg['FB_EMPTY_TEXT'] = 'Write a comment...';
Lg['FB_COMMENT_NOTE'] = 'Message will be posted as a comment on Facebook';
Lg['NEW_FB_WALLPOST'] = "New wall post";
Lg['NEW_FB_WALLPHOTO'] = 'New photo on {PAGE_NAME}';
Lg['LOAD_PREV_FB_COMMENTS'] = 'Load previous comments';
Lg['FB_COMMENT_BTN'] = 'Post Comment';
Lg['LOG_MODE_OFFLINE_STATE'] = 'Contact is OFFLINE.';
Lg['LOG_MODE_ONLINE_STATE'] = 'Contact is ONLINE.';
Lg['LOG_MODE_DESC'] = 'This message will be logged as {LOG_TYPE} call to case.';
Lg['LOG_OFFLINE_MODE_DESC'] = 'This message will be sent as an email. (show details)';
Lg['LOG_OFFLINE_HIDE_DETAILS'] = 'hide details';
Lg['LOG_OFFLINE_SHOW_DETAILS'] = 'show details';
Lg['LOG_OFFLINE_MODE_DESC_ADDR'] = 'From: {FROM_ADDRESS}\nTo: {TO_ADDRESS}';
Lg['LOG_ONLINE_MODE_DESC'] = 'This message will be sent as part of a chat conversation';
Lg['YOURE_OFFLINE_MODEPRECHATLESS'] = 'No reply could be sent since no email address is found';
Lg['INBOUND_LOGMSG_TEXT'] = 'Log message for inbound call';
Lg['OUTBOUND_LOGMSG_TEXT'] = 'Log message for outbound call';
Lg['SWITCH_ACTION_TO'] = 'Switch action to:';
Lg['GENERAL'] = 'General';
Lg['ENTER_NAME_SEARCH'] = 'Enter contact name...';
Lg['ENTER_EMAIL_SEARCH'] = 'Enter email addresses seperated by comma...';
Lg['THIS_FIELD_IS_REQUIRED'] = 'This field is required';
Lg['AUTO_SAVED'] = 'Autosaved on {CURRENT_TIME}';
Lg['SEARCH_TAB'] = 'Search tab';
Lg['NO_RESULTS_FOUND'] = 'No results found.';
Lg['SEARCH_FILTER_LAST_ACTIVITY'] = 'Last activity';
Lg['SEARCH_FILTER_RELEVANCE'] = 'Relevance';
Lg['SORT_BY'] = 'Sort by';
Lg['COLOR'] = 'Color';
Lg['CREATED_AT'] = 'created at';
Lg['LABELS'] = 'Labels';
Lg['START_TOUR'] = 'Start Tour';
Lg['TEST_INBOUND_CONNECTION'] = 'Test Inbound Setting';
Lg['STATE_CHANGED_TO'] = 'Case Status changed to \'{NEW_STATE}\'';
Lg['PRIO_CHANGED_TO'] = 'Case Priority changed to \'{NEW_PRIO}\'';
Lg['CASE_ASSIGNED_TO'] = 'Case is now assigned to \'{USER_NAME}\'';
Lg['CASE_UNASSIGNED'] = 'Case is now unassigned';
Lg['CASE_DELETED'] = 'Case is deleted';
Lg['CASE_RESTORED'] = 'Case is restored';
Lg['TESTING_SETTINGS'] = 'Testing settings...';
Lg['SEARCH_QUERY'] = 'Search query';
Lg['OPEN_CASE'] = 'Open case';
Lg['REPLY_TO_ADDRESS'] = 'Reply-To address';
Lg['CC'] = 'Cc';
Lg['BCC'] = 'Bcc';
Lg['FROM'] = 'From';
Lg['TO'] = 'To';
Lg['REPLY-TO'] = 'Reply-To';
Lg['KB'] = 'KB';
Lg['KB_VISIBILITY'] = 'Internal';
Lg['KB_VISIBILITY_TOOLTIP'] = 'Article is for internal usage';
Lg['ENTER_EMAIL_ADDRESSES'] = 'Usa a comma to separate email addresses';
Lg['BCC_TO_X_PEOPLE'] = 'and (b)cc\'ed to ';
Lg['OTHERS'] = 'others';
Lg['CONTACT_IS_ONLINE'] = 'Customer has opened the VIP window and is available for chat';
Lg['CONTACT_IS_OFFLINE'] = 'Customer is currently offline';
Lg['CUSTOMER'] = 'Customer';
Lg['AGENT_SENT_CONVERSATION'] = '{AGENT_NAME} has sent a conversation to you';
Lg['INVITEE'] = 'Invitee';
Lg['KNOWLEDGEBASE'] = 'Knowledge base';
Lg['CASE_STATUS'] = 'Case status';
Lg['CASE_PRIO'] = 'Case priority';
Lg['CASE_GROUP'] = 'Assigned to group';
Lg['CASE_AGENT'] = 'Assigned to agent';
Lg['SHOW_HTML_VER'] = 'Show HTML version';
Lg['MESSAGE_UNDELIVERED'] = 'Message not sent';
Lg['MESSAGE_RESEND'] = 'Resend';
Lg['MESSAGE_NOTSENT_NOTICE'] = 'You have unsent messages';
Lg['MESSAGE_TOOLS_REMOVE_FROM_FB'] = 'Remove from Facebook';
Lg['MESSAGE_DELIVERY_TIME'] = 'Sent on {DELIVERY_DATE_TIME}';
Lg['MESSAGE_SENDING'] = 'Processing...';
Lg['SENDING'] = 'Sending...';
Lg['SEE_MORE'] = 'See more';
Lg['SEE_LESS'] = 'See less';
Lg['LANGUAGE'] = 'Language';
Lg['TEMPLATE'] = 'Template';
Lg['ACCOUNT_DEFAULT_LANG'] = 'Account default';
Lg['DEFAULT'] = 'DEFAULT';
Lg['ACTIONS'] = 'Actions';
Lg['FORWARD_CASE'] = 'Invite co-workers...';
Lg['REPLY_FORWARD_CASE'] = 'From: ';
Lg['FORWARD_CASE_VIA_EMAIL'] = 'Invite co-workers via email';
Lg['FORWARD_CASE_DESC'] = 'Your co-worker will get noticed by an e-mail in which the whole case timeline is embedded (including comments).';
Lg['REPLY_TO_COLLABORATOR_TITLE'] = 'Reply to: {TITLE}';
Lg['ADD_A_MESSAGE'] = 'Message';
Lg['CASE_FORWARDED'] = 'Case summary sent';
Lg['ENTER_A_MESSAGE_TO_ADD'] = 'I\'d like to invite you to assist on this case.';
Lg['FORWARDING_CASE'] = 'Sending case summary...';
Lg['FORWARDING_CASE_ERR'] = 'Inviting the original contact is not allowed.';
Lg['LOCKED_BY'] = 'This case is currently locked by {USER_NAME}';
Lg['UNKNOWN'] = 'Unknown';
Lg['EMAIL_SUMMARY_SENT_TO'] = '{EMAIL_ADDRESS} invited to the case via email.';
Lg['FOWARD_CASE_NOTE'] = 'A reply to this message will appear in the timeline (invisible for your customer).';
Lg['TWITTER_SEARCH'] = 'Twitter Search';
Lg['ADD_NEW'] = 'Insert keyword(s)...';
Lg['DIRECT_MESSAGE'] = 'Direct messages';
Lg['EDIT_TWITTER_ACCOUNT'] = 'EDIT TWITTER ACCOUNT';
Lg['EDIT_DIRECT_MSG'] = 'Direct messages to this Twitter account:';
Lg['DISABLE_DM'] = 'do not collect and not show';
Lg['ENABLE_DM'] = 'show them in Twitter search tab';
Lg['CONVERT_TO_CASE_DM'] = 'convert automatically into new case';//TO_TRANSLATE
Lg['TWITTER_ACCOUNT_DUPLICATE'] ='Twitter Account is already linked to another user. Please link another twitter account';//TO_TRANSLATE
Lg['WM_PREVIEW_EMAIL_TITLE'] = 'Email HTML version preview';
Lg['CASEPREVIEW_LOADING'] = 'Loading case preview...';
Lg['THIS_FIELD_IS_OPTIONAL'] = 'This field is optional';
Lg['LEARN_MORE'] = 'Learn more';
Lg['MESSAGE_TEMPLATES_LINK'] = 'Go to Message Templates settings';
Lg['ENGLISH'] = 'English';
Lg['DUTCH'] = 'Nederlands';
Lg['GERMAN'] = 'Deutsche';
Lg['FRENCH'] = 'Français';
Lg['RUSSIAN'] = 'Русский';
Lg['PORTUGUESE'] = 'Português';
/* FEATURE BUBBLES */
Lg['FEATURE_BUBBLE_FWDEMAIL_TXT'] = 'Did you know Casengo can handle emails? Save time & boost customer satisfaction.';
Lg['FEATURE_BUBBLE_FWDEMAIL_URL'] = 'Activate Email!';
Lg['FEATURE_BUBBLE_FWDEMAIL_TXT_RAW'] = Lg['FEATURE_BUBBLE_FWDEMAIL_TXT'] + '
' + 'Activate email for Gmail in 4 simple steps' + ''; // to translate
/* START AGENT TRANSLATION */
Lg['AGENT_ALERT_CLOSE_TAB_TITLE'] = 'Close tab';
Lg['AGENT_ALERT_CLOSE_TAB_CONTENT'] = 'You are currently engaged in a chat conversation. Are you sure you want to close this tab?';
Lg['AGENT_ALERT_CLOSE_TAB_WHILE_UPLOADING'] = 'You are currently uploading a file. Closing would cause the file upload to be aborted. Are you sure you want to close this tab?'; //TODO
/*AGENT APP: ALERT BUTTON*/
Lg['AGENT_ALERT_RESOLVE_CASE_TITLE'] = 'Resolve Case';
Lg['AGENT_ALERT_RESOLVE_CASE_CONTENT'] = 'You have an unsent message. Do you want to resolve the case without sending it?';
Lg['SYS_CONFIRM_LOGOUT_PENDINGMSG_TITLE'] = 'Unsent messages';
/*AGENT APP: SESSION INVALIDATED*/
Lg['AGENT_ALERT_SESSION_INVALIDATED_TITLE'] = 'Session Invalidated';
Lg['AGENT_ALERT_SESSION_INVALIDATED_CONTENT'] = 'Your session has been invalidated by the server. Did you open a new session in another location with the same user?';
/* FEEDBACK MODULE */
Lg['GIVE_FEEDBACK'] = 'Give Feedback';
Lg['QUICK_START'] = 'Quick Start';
Lg['SEND_FEEDBACK'] = 'Send Feedback';
Lg['BUG'] = 'Bug';
Lg['SUGGESTION'] = 'Suggestion';
Lg['FEEDBACK_TYPE_EMPTY_TEXT'] = 'Select Feedback type';
Lg['FEEDBACK_BODY_EMPTY_TEXT'] = 'Write your feedback here';
Lg['FEEDBACK_DESCRIPTION'] = 'Fill in here to submit feedback.
Thanks in advance to make this product fantastic!';
Lg['FEEDBACK_SEND_OK'] = 'Feedback sent. Thanks!';
Lg['FEEDBACK_SEND_ERROR'] = 'Error sending feedback';
/* NOTIFICATION MODULE */
Lg['NOTIFICATIONS'] = 'Notifications';
Lg['NOT_NEW_MESSAGE'] = 'New Message';
Lg['NOT_NEW_CHAT_REQUEST'] = 'New Incoming Chat';
Lg['AGENT_SETTINGS'] = 'Agent Settings';
Lg['NOTIFICATION_SETTINGS_SEND_MSG'] = 'Send me an email for each case update
(the email will be sent to {EMAIL_ADDRESS})
';
Lg['NOTIFICATION_SETTINGS_UPDATE_EMAIL'] = 'Use a different email address to notify me: ';
Lg['CURRENT_PAGE_INFO'] = 'Page {CURRENT} of {TOTAL}';
Lg['NOTIFICATION_UPDATED'] = 'Your notification settings have been updated';
Lg['NOTIFICATION_SOUND_SETTINGS'] = 'Sound notifications';
Lg['NOTIFICATION_SETTINGS_SOUND'] = 'Play this sound whenever I receive a first message from an online contact:';
Lg['NOTIFICATION_SETTINGS_REPEATFOR'] = 'Repeat for';
Lg['NOTIFICATION_SETTINGS_ALERTSOUND'] = 'Play this sound whenever a case has been updated:';
Lg['NOTIFICATION_SETTINGS_NEWCASE'] = 'You just received a new case. Click on Open button to view the case';
Lg['NOTIFICATION_SETTINGS_NEWFBCASE'] = 'You just received a new Facebook case. Click on Open button to view the case';
Lg['NOTIFICATION_SETTINGS_NEWMSG'] = 'A new message for a case just came in. Click on Open button to view the message';
Lg['NOTIFICATION_4_SECONDS'] = '4 seconds';
Lg['NOTIFICATION_8_SECONDS'] = '8 seconds';
Lg['NOTIFICATION_10_SECONDS'] = '10 seconds';
/* UI.SEARCH MODULE*/
Lg['SEARCH_EMPTY_TEXT'] = 'Search...';
/* WELCOME SPLASH SCREEN */
Lg['WELCOME_TITLE'] = 'Welcome to the Casengo beta!';
Lg['WELCOME'] = 'Welcome!';
Lg['WELCOME_TEXT'] = '
We are pleased you want to test drive the new social customer support application. ' +
'Currently we working very hard to add features, fix bugs and optimize user performance.
' +
'
Giving feedback
' +
'
Your feedback is crucial to make this product top-notch!. To make it easy, you can click on the ' +
'button \'Give Feedback\' in the left bottom of the application to leave feedback
' +
'
Getting started
' +
'
We recommend you to start the tour that will take 5 minutes but really helps you understand the application and the recommended workflow.
';
// Welcome img should be 200 x 200 px
Lg['WELCOME_IMG'] = '
![](../common/resources/themes/retro/images/casengo-beta-splash.png)
';
Lg['WELCOME_IMG_CASENGO'] = '
![](../common/resources/themes/casengo/retro/images/casengo-beta-splash.png)
';
/* Splash Screen */
Lg['SPLASH_HEADING'] = 'Respond faster than ever.';
Lg['SPLASH_DESC'] = 'Casengo is the single place to quickly answer all your customer\'s questions and to easily collaborate with your co-workers.';
Lg['SPLASH_ENDTEXT'] = 'Casengo will help you stay connected, move faster, and get more done.';
Lg['SPLASH_VID_TITLE'] = 'Learn how in 2 minutes.';
Lg['SPLASH_INVITE_TITLE'] = 'Time to team up!';
Lg['SPLASH_INVITE_SUBTITLE'] = 'Invite your co-workers to use Casengo - and get even more productive.';
Lg['SPLASH_GETTOWORK'] = 'Get started >';
Lg['SPLASH_INVITE'] = 'Invite team members';
Lg['SPLASH_DISMISS'] = 'Dismiss';
Lg['SPLASH_NOT_NOW'] = 'Not now';
Lg['SPLASH_SENDING_INVITES'] = 'Sending invites...';
Lg['SPLASH_INVALID_INVITE'] = 'Invalid email address.';
Lg['SPLASH_INVITED_IS_USER'] = 'Already part of your team!';
Lg['SPLASH_INVITE_SUCCESS'] = 'Invitations with login instructions were sent. Regrets? Cancel the invite via the Admin site.
Want to invite more? Go ahead!';
Lg['SPLASH_INVITE_SUCCESS_NO'] = '{AMOUNT} invitation(s) with login instructions were sent. Regrets? Cancel the invite via the Admin site.
Want to invite more? Go ahead!';
Lg['SPLASH_INVITE_ERR_NO'] = '{AMOUNT} invitation(s) were not sent. Check the reason below.';
Lg['SPLASH_ERR_INVITE_FAILED'] = 'Oops, something seems to have gone wrong...';
/* Onboarding forwarding Email Setup*/
Lg['FORWARDING_QUESTION'] = 'LET’S CONNECT YOUR EMAIL';
Lg['FORWARDING_GET_EMAILS'] = 'Let’s get your emails into Casengo!';
Lg['FORWARDING_USER_EMAIL'] = 'Where do your customers email their questions?';
Lg['FORWARDING_EMAIL_PLACEHOLDER'] = 'i.e. support@yourdomain.com or help@companyname.com';
Lg['FORWARDING_CONNECT'] = 'CONNECT MY EMAIL';
Lg['FORWARDING_LETS_CONNECT'] = 'Let’s connect';
Lg['FORWARDING_INVALID_EMAIL'] = 'Please provide a valid email address';
Lg['FORWARDING_FORWARD_TO'] = 'To receive emails in Casengo, forward';
Lg['FORWARDING_FORWARD_TO_2'] = 'to:';
Lg['FORWARDING_NEED_HELP'] = 'Need help forwarding?';
Lg['FORWARDING_GMAIL_INSTRUCTIONS'] = 'Gmail instructions';
Lg['FORWARDING_OTHER_INSTRUCTIONS'] = 'Other email solutions';
Lg['FORWARDING_FORWARD_SUCCES'] = 'OK. I’ve forwarded my email account.';
Lg['FORWARDING_START'] = 'Time to Casengo!';
/* ADMIN HELP TOOLTIPS */
Lg['ADMIN_TOOLTIP_VIP_COLOR'] = 'This color is used for the background of the header in the VIP window';
// Case actions ongrid
Lg['MENU_MARKUNREAD'] = 'Mark as unread';
Lg['MENU_CASEASSIGNTOSELF'] = 'Assign this case to me';
Lg['MENU_CASESETRESOLVED'] = 'Resolve this case';
Lg['MENU_CASEMARKSPAM'] = 'Mark as spam';
Lg['MENU_CASEDELETE'] = 'Move to trash';
Lg['MENU_CASEPRINT'] = 'Print';
Lg['MENU_FBPOSTDELETE'] = 'Remove Facebook Post';
Lg['MENU_CASEUNDELETE'] = 'Restore case';
/* ADMIN MENU */
// General.
Lg['MENU_GENERAL'] = 'General';
Lg['MENU_GENERAL_TIP'] = 'General';
Lg['MENU_GENERAL_AGENTS'] = 'Agents';
Lg['MENU_GENERAL_AGENTS_TIP'] = 'Agents';
Lg['MENU_GENERAL_BRANDS'] = 'Brands';
Lg['MENU_GENERAL_BRANDS_TIP'] = 'Brands';
Lg['MENU_GENERAL_GROUPS'] = 'Groups';
Lg['MENU_GENERAL_GROUPS_TIP'] = 'Groups';
Lg['MENU_GENERAL_LABELS'] = 'Labels';
Lg['MENU_GENERAL_LABELS_TIP'] = 'Labels';
Lg['MENU_GENERAL_VISUALCONF'] = 'Appearance';
Lg['MENU_GENERAL_VISUALCONF_TIP'] = 'Appearance';
Lg['MENU_GENERAL_CONTACTPANEL'] = 'Contact Panel';
Lg['MENU_GENERAL_CONTACTPANEL_TIP'] = 'Contact Panel';
Lg['MENU_GENERAL_AGENTVIEWS'] = 'Agent Views';
Lg['MENU_GENERAL_AGENTVIEWS_TIP'] = 'Agent Views';
Lg['MENU_GENERAL_CUSTOMFIELDS'] = 'Custom Fields';
Lg['MENU_GENERAL_CUSTOMFIELDS_TIP'] = 'Custom Fields';
Lg['MENU_GENERAL_RULES'] = 'Rules';
Lg['MENU_GENERAL_RULES_TIP'] = 'Rules';
Lg['MENU_GENERAL_WORKFLOW'] = 'Workflow Settings';
Lg['MENU_GENERAL_WORKFLOW_TIP'] = 'Workflow Settings';
Lg['MENU_GENERAL_LANGUAGE'] = 'Language';
Lg['MENU_GENERAL_LANGUAGE_TIP'] = 'Language';
// Channels.
Lg['MENU_CHANNELS'] = 'Channels';
Lg['MENU_CHANNELS_TIP'] = 'Channels';
Lg['MENU_CHANNELS_EMAIL'] = 'Email';
Lg['MENU_CHANNELS_EMAIL_TIP'] = 'Email';
Lg['MENU_CHANNELS_EMAIL_INBOX'] = 'Mailboxes';
Lg['MENU_CHANNELS_EMAIL_INBOX_TIP'] = 'Mailboxes';
Lg['MENU_CHANNELS_EMAIL_TREPLY'] = 'Template: Reply';
Lg['MENU_CHANNELS_EMAIL_TREPLY_TIP'] = 'Template: Reply';
Lg['MENU_CHANNELS_EMAIL_SIGNATURE'] = 'Signature';
Lg['MENU_CHANNELS_EMAIL_SIGNATURE_TIP'] = 'Signature';
/*TODO: Check if its used*/
Lg['MENU_CHANNELS_RESPONDER'] = 'Responder';
Lg['MENU_CHANNELS_RESPONDER_TIP'] = 'Responder';
Lg['MENU_CHANNELS_VIP'] = 'Chat';
Lg['MENU_CHANNELS_VIP_TIP'] = 'Chat';
Lg['PRECHATLESS_MSG'] = 'Please hang on! Or leave your email address so we can follow up later';
Lg['MENU_CHANNELS_VIP_SCRIPT_IMP'] = 'Add chat widget';
Lg['MENU_CHANNELS_VIP_SCRIPT_IMP_TIP'] = 'Script Implementation';
Lg['ADMIN_PAGE_VIP_TITLE_TIP'] = 'Configuring Chat settings';
Lg['MENU_CHANNELS_FACEBOOK'] = 'Facebook';
Lg['MENU_CHANNELS_FACEBOOK_TIP'] = 'Facebook';
Lg['MENU_CHANNELS_FBPAGES'] = 'Pages';
Lg['MENU_CHANNELS_FBPAGES_TIP'] = 'Pages';
Lg['MENU_CHANNELS_TWITTER'] = 'Twitter';
Lg['MENU_CHANNELS_MENU_CHANNELS_TWITTER_TIP'] = 'TWITTER';
Lg['MENU_CHANNELS_WHATSAPP'] = 'WhatsApp';
Lg['MENU_CHANNELS_WHATSAPP_TIP'] = 'WhatsApp';
Lg['MENU_CHANNELS_WHATSAPP_ACCOUNTS'] = 'Accounts';
Lg['MENU_CHANNELS_WHATSAPP_ACCOUNTS_TIP'] = 'Accounts';
Lg['MENU_CHANNELS_TWITTER_KEYWORD'] = 'Search Terms';
Lg['MENU_CHANNELS_TWITTER_KEYWORD_TIP'] = 'Twitter Search Terms';
Lg['MENU_CHANNELS_TWITTER_ACCOUNTS'] = 'Accounts';
Lg['MENU_CHANNELS_TWITTER_ACCOUNTS_TIP'] = 'Accounts';
Lg['MENU_CHANNELS_MAGENTO'] = 'Magento';
Lg['MENU_CHANNELS_MENU_CHANNELS_MAGENTO_TIP'] = 'Magento';
Lg['MENU_CHANNELS_MAGENTO_CONNECT'] = 'Connect';
Lg['MENU_CHANNELS_MENU_CHANNELS_MAGENTO_CONNECT_TIP'] = 'Connect';
Lg['MENU_CHANNELS_MAGENTO_FIELDS'] = 'Display Fields';
Lg['MENU_CHANNELS_MENU_CHANNELS_MAGENTO_FIELDS_TIP'] = 'Display Fields';
// Knowledgebase.
Lg['MENU_KNOWLEDGEBASE'] = 'Knowledge base';
Lg['MENU_KNOWLEDGEBASE_TIP'] = 'Knowledge base';
Lg['MENU_KNOWLEDGEBASE_FAQ'] = 'FAQ';
Lg['MENU_KNOWLEDGEBASE_FAQ_TIP'] = 'FAQ';
Lg['MENU_KNOWLEDGEBASE_FAQ_CATEGORYTOPICS'] = '(Sub)categories';
Lg['MENU_KNOWLEDGEBASE_FAQ_CATEGORYTOPICS_TIP'] = '(Sub)categories';
Lg['MENU_KNOWLEDGEBASE_FAQ_ARTICLES'] = 'Articles';
Lg['MENU_KNOWLEDGEBASE_FAQ_ARTICLES_TIP'] = 'Articles';
Lg['MENU_KNOWLEDGEBASE_FAQ_LAYOUT'] = 'Layout';
Lg['MENU_KNOWLEDGEBASE_FAQ_LAYOUT_TIP'] = 'Layout';
Lg['MENU_KNOWLEDGEBASE_MACROS'] = 'Quick Replies';
Lg['MENU_KNOWLEDGEBASE_MACROS_TIP'] = 'Quick Replies';
Lg['ARTICLE_VISIBILITY_LABEL'] = 'Visibility';
Lg['ARTICLE_VISIBLE_AGENTAPP'] = 'Show in Inbox';
Lg['ARTICLE_VISIBLE_SUPPORT_PORTAL'] = 'Show in FAQ';
Lg['ARTICLE_SHOW_QUESTION_UNANSWERED_LINK'] = 'Enable / disable \'My question is not answered, click here to contact us!\' link';
Lg['KB_QUICK_REPLY_MSG_FORM_VALIDATION'] = 'Fill out all fields';
// Account & Billing
Lg['MENU_ACCOUNT_AND_BILLING'] = 'Account & Billing';
Lg['MENU_ACCOUNT_AND_BILLING_TIP'] = 'Account & Billing';
Lg['MENU_ACCOUNT_AND_BILLING_PAYMENTPLAN'] = 'Payment Plan';
Lg['MENU_ACCOUNT_AND_BILLING_PAYMENTPLAN_TIP'] = 'Payment Plan';
Lg['MENU_ACCOUNT_AND_BILLING_DETAILS'] = 'My Billing Details';
Lg['MENU_ACCOUNT_AND_BILLING_DETAILS_TIP'] = 'My Billing Details';
Lg['MENU_ACCOUNT_AND_BILLING_MYACCOUNT'] = 'My Account';
Lg['MENU_ACCOUNT_AND_BILLING_MYACCOUNT_TIP'] = 'My Account';
Lg['ADMIN_PAGE_MYACCOUNT_DESC'] = 'Review and change your subscription plan.';
// Reporting
Lg['MENU_REPORTING'] = 'Reporting';
Lg['MENU_REPORTING_TIP'] = 'Reporting';
Lg['MENU_REPORTING_CATEGORYREPORTS'] = 'Reports';
Lg['MENU_REPORTING_CATEGORYREPORTS_TIP'] = 'Report Tips';
Lg['ADMIN_PAGE_REPORTING_DESC'] = 'This page allows you to view reporting and statistical information.';
Lg['MENU_REPORTING_CATEGORYDASHBOARD'] = 'Dashboard';
Lg['MENU_REPORTING_CATEGORYDASHBOARD_TIP'] = 'Dashboard tips';
Lg['ADMIN_PAGE_REPORTING_TITLE'] = 'Reporting';
Lg['REPORTING_LBL_CREATED'] = 'Created';
Lg['REPORTING_KEYWORD_TODAY'] = 'Today';
Lg['REPORTING_KEYWORD_YESTERDAY'] = 'Yesterday';
Lg['REPORTING_KEYWORD_LAST_7_DAYS'] = 'last 7 days';
Lg['REPORTING_KEYWORD_LAST_14_DAYS'] = 'last 14 days';
Lg['REPORTING_KEYWORD_LAST_28_DAYS'] = 'last 28 days';
Lg['REPORTING_KEYWORD_NEW_CASES'] = 'New Cases';
Lg['REPORTING_KEYWORD_PENDING_CASES'] = 'Pending Cases';
Lg['REPORTING_KEYWORD_RESOLVED_CASES'] = 'Resolved Cases';
Lg['REPORTING_KEYWORD_AVG_RESPONSE_TIME'] = 'Avg 1st Response Time';
Lg['REPORTING_KEYWORD_AVG_RESOLVE_TIME'] = 'Avg Resolve Time';
Lg['ADMIN_PAGE_DASHBOARD_TITLE'] = 'Dashboard';
Lg['ADMIN_PAGE_DASHBOARD_DESC'] = '';
Lg['ADMIN_PAGE_CASEACTIVITY'] = 'Case Activity';
Lg['CASE_ACTIVITY'] = 'Case activity';
Lg['TOTAL_NEW_CASES'] = 'New cases';
Lg['TOTAL'] = 'Total';
Lg['AVG'] = 'AVG';
Lg['FIRST_RESPONSE'] = '1st response';
Lg['AVG_RESOLVE_TIME'] = 'Resolve time';
Lg['CASE_STATISTICS'] = 'Case statistics';
Lg['CASE_BURNDOWN'] = 'Case burndown';
Lg['AGENT_ACTIVITY']= 'Agent activity';
Lg['REPORTING_LBL_PICKEDUP'] = 'Picked up';
Lg['REPORTING_LBL_ASSIGNEDBYOTHER'] = 'Assigned by other';
Lg['REPORTING_LBL_REJECTED'] = 'Rejected';
Lg['REPORTING_LBL_REASSIGNED'] = 'Reassigned';
Lg['REPORTING_LBL_SENTCHATS'] = 'Sent chats';
Lg['REPORTING_LBL_SENTMAILS'] = 'Sent mails';
Lg['REPORTING_LBL_RESOLVED'] = 'Resolved';
Lg['TEAM_TOTAL'] = 'Team total';
Lg['ACCOUNT_ACTIVITY'] = 'Account activity';
Lg['NEW_CREATED_CASES'] = 'New created cases';
Lg['DELETED_CASES'] = 'Deleted cases';
Lg['CASES_PUT_TO_RESOLVED'] = 'Cases put to resolved';
Lg['AVERAGE_TIME_FIRST_RESPONSE'] = 'Average time 1st response';
Lg['TOTAL'] = 'Total';
/* ADMIN PAGE: MAILBOXES */
Lg['ADMIN_PAGE_MAILBOXES_TITLE'] = 'Mailboxes';
Lg['ADMIN_PAGE_MAILBOXES_DESC'] = 'Add, edit, delete and enable/disable your mailboxes here.
Need help setting up your email forwarding configuration? Click
here.';
Lg['ADMIN_PAGE_MAILBOXES_ADDBTN'] = 'Add mailbox...';
Lg['ADMIN_PAGE_MAILBOXES_ADD_FORM_TITLE'] = 'Add new mailbox';
Lg['ADMIN_PAGE_MAILBOXES_ENABLEFETCHING'] = 'Enable fetching';
Lg['ADMIN_PAGE_MAILBOX_LABEL_DESC'] = 'Label cases from this mailbox as:';
Lg['ADMIN_PAGE_MAILBOX_LABEL_ADD'] = 'New label';
Lg['ADMIN_PAGE_MAILBOX_LABEL_TYPETOADD'] = 'Type label name and hit enter to add...';
Lg['ADMIN_PAGE_MAILBOX_LABEL_CHECK'] = 'Check the labels you want to apply';
Lg['ADMIN_PAGE_MAILBOX_NAME_NOTE'] = 'For your own use, not public.';
Lg['ADMIN_PAGE_MAILBOX_EMAIL_NOTE'] = 'The email address you use for customer questions';
Lg['ADMIN_PAGE_MAILBOX_EMAIL_NOTE_2'] = ' for this brand';
Lg['ADMIN_PAGE_MAILBOX_FORWARD_NOTE'] = 'To start receiving email via this mailbox forward {EMAIL_ADDRESS} to:';
Lg['ADMIN_PAGE_MAILBOX_EMAIL_FORWARDED_TO'] = 'Forwarded to {EMAIL_ADDRESS}';
Lg['ADMIN_PAGE_MAILBOX_NEEDHELP'] = 'Need help?';
Lg['ADMIN_PAGE_MAILBOX_HERES_HOW'] = 'Here\'s how you can set up forwarding';
Lg['ADMIN_PAGE_MAILBOX_BRAND'] = 'Brand';
Lg['ADMIN_PAGE_MAILBOX_MAILBOX_NAME'] = 'Mailbox name';
Lg['ADMIN_PAGE_MAILBOX_EMAIL_ADDRESS'] = 'Email address';
Lg['ADMIN_PAGE_MAILBOX_SENDER_NAME'] = 'Sender name';
Lg['ADMIN_PAGE_MAILBOX_SIGNATURE'] = 'Signature';
Lg['ADMIN_PAGE_MAILBOX_SENDER_NAME_DESC'] = 'The sender name your customer sees in a reply message.';
Lg['ADMIN_PAGE_MAILBOX_PH_DESC'] = 'You can use the placeholders on the left.';
Lg['ADMIN_PAGE_MAILBOX_SENDER_PH1'] = '{BRAND_NAME} inserts the brand name';
Lg['ADMIN_PAGE_MAILBOX_SENDER_PH2'] = '{AGENT_NICK} inserts the agent nick name';
Lg['ADMIN_PAGE_MAILBOX_SENDER_PH3'] = '{AGENT_NAME} inserts the agent full name';
Lg['ADMIN_PAGE_MAILBOX_SENDER_PH4'] = '{CASE_ID} inserts the case ID';
/* ADMIN PAGE: SIGNATURE */
Lg['ADMIN_PAGE_SIGNATURE_TITLE'] = 'Signature';
Lg['ADMIN_PAGE_SIGNATURE_DESC'] = 'Enable, disable and change the email signature here.';
Lg['ADMIN_PAGE_SIGNATURE_ENABLE_LABEL'] = 'Email signature';
Lg['ADMIN_PAGE_SIGNATURE_CONTENT_LABEL'] = 'Email signature content';
Lg['ADMIN_PAGE_SIGNATURE_PLACEHOLDER_DESC'] = 'Use the following placeholders to insert the specified values:
{AGENT_NICK} inserts the Agent Nick Name
{AGENT_NAME} inserts the Agent Full Name
{CASE_ID} inserts the case ID';
/* ADMIN PAGE: AGENTS */
Lg['ADMIN_PAGE_AGENTS_TITLE'] = 'Agents';
Lg['ADMIN_PAGE_AGENTS_DESC'] = 'Add, edit and delete agents here.';
Lg['ADMIN_PAGE_AGENTS_ADDBTN'] = 'Add agent...';
Lg['ADMIN_PAGE_AGENTS_FORMINSTRUCTION'] = 'Form instruction';
Lg['ADMIN_PAGE_AGENTS_LICENSE_SETUP'] = 'Set up this agent';
Lg['FORM_TITLE_NEWAGENT'] = 'New Agent';
Lg['FORM_TITLE_EDITAGENT'] = 'Edit Agent';
Lg['FORM_TITLE_SETUPAGENT'] = 'Set Up Agent';
Lg['FORM_TITLE_LINK_TO_PREMIUM'] = 'New Agent';
Lg['CONFIRM_DELETE_LICENSE'] = 'Are you sure you want to remove this agent?';
Lg['LICENSE_DELETE_SUCCESS'] = 'Agent removed successfully';
Lg['AGENT_SETUP_SUCCESS'] = 'Agent set up successfully';
Lg['ADMIN_PAGE_AGENTS_CANCEL_INVITE'] = 'Cancel invite';
Lg['INVITATION_PENDING'] = 'Invitation pending';
Lg['CANCEL_INVITE_SUCCESS'] = 'Invite cancelled successfully.';
// Add agent popup: Linked to premium //
Lg['ADD_AGENT_REACHED_LIMIT'] = 'You\'ve reached the limit of [LIMIT] users in your current plan.';
Lg['ADD_AGENT_UPGRADE_PREMIUM_1'] = 'Upgrade to premium to add an agent.';
Lg['ADD_AGENT_UPGRADE_PREMIUM_2'] = 'The premium plan will enable you to grow your business:';
Lg['ADD_AGENT_UPGRADE_PREMIUM_3'] = 'Add extra agents';
Lg['ADD_AGENT_UPGRADE_PREMIUM_4'] = 'Unlimited conversations';
Lg['ADD_AGENT_UPGRADE_PREMIUM_5'] = 'Multiple mailboxes';
Lg['ADD_AGENT_UPGRADE_PREMIUM_6'] = 'Flex users';
Lg['ADD_AGENT_UPGRADE_PREMIUM_7'] = 'Reporting';
Lg['ADD_AGENT_UPGRADE_PREMIUM_8'] = 'and more...';
Lg['ADD_AGENT_PRICE_CHANGE'] = 'Adding a user will upgrade your current plan with € {PRICE},- {PERIOD}.';
Lg['ADD_AGENT_CONFIRM_CHARGE'] = 'Click ‘Save’ to add your agent and confirm the upgrade of your plan.';
/* AMIN PAGE: BRANDS */
Lg['ADMIN_PAGE_BRANDS_TITLE'] = 'Brands';
Lg['ADMIN_PAGE_BRANDS_DESC'] = 'Add and edit your brands here.';
Lg['ADMIN_PAGE_BRANDS_ADDBTN'] = 'Add brand...';
Lg['FORM_TITLE_NEWBRAND'] = 'New brand';
Lg['FORM_TITLE_EDITBRAND'] = 'Edit brand';
Lg['FORM_BRANDS_NAME'] = 'Brand name';
Lg['FORM_BRANDS_NAME_DESC'] = 'The brand name your customers see';
Lg['FORM_BRANDS_DOMAIN'] = 'Domain';
Lg['FORM_BRANDS_DOMAIN_DESC'] = 'The URL your customers see when they chat.';
/* ADMIN PAGE: LABELS */
Lg['ADMIN_PAGE_LABELS_TITLE'] = 'Labels';
Lg['ADMIN_PAGE_NOLABELS'] = 'You do not have any labels yet';
Lg['ADMIN_PAGE_LABELS_DESC'] = 'Add, edit and delete labels here.';
Lg['ADMIN_PAGE_LABELS_ADDBTN'] = 'Add label(s)...';
Lg['ADMIN_PAGE_LABELS_FORMINSTRUCTION'] = 'Hit \'Enter\' after inserting each label, and don\'t forget to click \'Save\' when you\'re done.';
/* ADMIN PAGE: VISUAL CONFIGURATION */
Lg['ADMIN_PAGE_VISUALCONFIG_TITLE'] = 'Appearance';
Lg['ADMIN_PAGE_VISUALCONFIG_TITLE_TEXT_COLOR'] = 'Title Text Color';
Lg['ADMIN_PAGE_VISUALCONFIG_DESC'] = 'Modify the way your chat widget looks.';
Lg['ADMIN_PAGE_VISUALCONFIG_VIP'] = 'Pop-up (classic)';
Lg['ADMIN_PAGE_VISUALCONFIG_SAVE_NOTE'] = 'If you make changes to the layout, make sure to copy the updated generated script and paste it in the footer of your website.';
// SJC 24-10-13
Lg['ADMIN_PAGE_VISUALCONFIG_ONLINECHAT'] = 'Floating';
Lg['ADMIN_PAGE_VISUALCONFIG_SWITCH_VIP'] = 'Switch to the classic widget\'s editor';
Lg['ADMIN_PAGE_VISUALCONFIG_SWITCH_ONLINECHAT'] = 'Switch to the new widget\'s editor';
// end
Lg['GREETING'] = 'Greeting';
Lg['ADMIN_PAGE_VISUALCONFIG_SUPPORT_PORTAL'] = 'FAQ';
Lg['ADMIN_PAGE_VISUALCONFIG_LOGO'] = 'Logo';
Lg['ADMIN_PAGE_VISUALCONFIG_CURRENTLOGO'] = 'Current logo:';
Lg['ADMIN_PAGE_VISUALCONFIG_UPLOADLOGO'] = 'Upload new logo:';
Lg['ADMIN_PAGE_VISUALCONFIG_REMOVELOGO'] = 'Remove Logo';
Lg['ADMIN_PAGE_VISUALCONFIG_UPLOADLOGO_DESC'] = 'Note: Only {EXTENSIONS} extensions are accepted. Max file size: {FILESIZE}';
Lg['ADMIN_PAGE_VISUALCONFIG_SAVING'] = 'Saving...';
Lg['ADMIN_PAGE_VISUALCONFIG_CHANGES_UPDATED'] = 'Changes sucessfully updated!';
/* ADMIN PAGE: VIP SETTINGS */
Lg['ADMIN_PAGE_VIP_SETTINGS_TITLE'] = 'Settings';
Lg['ADMIN_PAGE_VIP_SETTINGS_TIP'] = 'Settings';
Lg['ADMIN_PAGE_VIP_SETTINGS_DESC'] = 'Change your chat widget settings.';
Lg['ADMIN_PAGE_VIP_SETTINGS_PRECHAT_FORM'] = 'Prechat form';
Lg['ADMIN_PAGE_VIP_SETTINGS_PRECHAT_FORM_DESC'] = 'The pre-chat form requires visitors to add their name, email address and question before they can start a chat. This also helps when visitors go offline so you can follow up with an email.';
Lg['ADMIN_PAGE_VIP_SETTINGS_FAQ_TOGGLE_FORM'] = 'Enable FAQ recommendations';
Lg['ADMIN_PAGE_VIP_SETTINGS_FAQ_TOGGLE_FORM_DESC'] = 'Recommend FAQ articles based on the visitor\'s question before starting a chat. This reduces the number of chats and improves the first time resolution speed.';
Lg['ADMIN_PAGE_VIP_SETTINGS_CHAT_BUTTON'] = 'Chat button';
Lg['ADMIN_PAGE_VIP_SETTINGS_CHAT_BUTTON_DESC'] = 'Hide this chat widget from your website to stop customers from starting a chat. This change takes some time to take effect.';
Lg['ADMIN_PAGE_VIP_SETTINGS_WIDGET_AVAILABILITY_BUTTON'] = 'Widget Availability';
Lg['ADMIN_PAGE_VIP_SETTINGS_WIDGET_AVAILABILITY_BUTTON_DESC'] = 'Set the availability of your chat widget.';
Lg['ADMIN_PAGE_VIP_SETTINGS_SHOW'] = 'Show';
Lg['ADMIN_PAGE_VIP_SETTINGS_HIDE'] = 'Hide';
/* ADMIN PAGE: CONTACT PANEL */
Lg['ADMIN_PAGE_CONTACTPANEL_TITLE'] = 'Contact panel';
Lg['ADMIN_PAGE_CONTACTPANEL_DESC'] = 'Here you can edit and add the items used in the contact panel that is displayed next to a case.';
Lg['ADMIN_PAGE_CONTACTPANEL_OVERVIEW_LABEL'] = 'Field Label';
Lg['ADMIN_PAGE_CONTACTPANEL_OVERVIEW_TYPE'] = 'Field Type';
Lg['ADMIN_PAGE_CONTACTPANEL_OVERVIEW_HIDDEN'] = 'hidden';
Lg['ADMIN_PAGE_CONTACTPANEL_INPUT_INPUTFIELD'] = 'Input Field';
Lg['ADMIN_PAGE_CONTACTPANEL_INPUT_AUTOFILLED'] = 'Autofilled Text';
Lg['ADMIN_PAGE_CONTACTPANEL_INPUT_CUSTOMURL'] = 'Custom URL';
Lg['ADMIN_PAGE_CONTACTPANEL_INPUT_JOB_TITLE_LABEL_EXAMPLE'] = 'e.g. Job Title';
Lg['ADMIN_PAGE_CONTACTPANEL_INPUT_JOB_TITLE_FIELDID_EXAMPLE'] = 'e.g.
';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_INPUT_BTN'] = 'Add input field';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_BTN'] = 'Add custom URL';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_INPUT_DESC'] = 'Add your own input field, like Customer ID or Job Title.';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_DESC'] = 'Generate custom URL\'s in your contact panel to look up information in other applications like Salesforce, LinkedIn, Google search and Zoho.';
Lg['ADMIN_PAGE_CONTACTPANEL_WARN_GET_ALL'] = 'An error occured when trying to retrieve custom fields';
Lg['ADMIN_PAGE_CONTACTPANEL_WARN_ADD_INPUT'] = 'An error occured when saving the input field';
Lg['ADMIN_PAGE_CONTACTPANEL_WARN_ADD_INPUT_DUPLICATE_ID'] = 'Field ID \'{FIELD_ID}\' is exists already. Please pick a new one.';
Lg['ADMIN_PAGE_CONTACTPANEL_WARN_ADD_URL'] = 'An error occured when saving the custom URL field';
Lg['ADMIN_PAGE_CONTACTPANEL_WARN_HIDE'] = 'An error occur when trying to hide the custom field';
Lg['ADMIN_PAGE_CONTACTPANEL_PROMPT_DELETE_INPUT'] = 'If you delete an input field, you will lose all information already stored for this field. Furthermore, custom URL\'s using this field as a placeholder will no longer work.\r\nAre you sure you want to delete the input field?';
Lg['ADMIN_PAGE_CONTACTPANEL_PROMPT_DELETE'] = 'Are you sure you want to remove this field?';
// Windows ... //
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_INPUT_FIELD_WINDOW_TITLE'] = 'Add input field';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_INPUT_FIELD_WINDOW_TITLE_EDIT'] = 'Edit input field';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_INPUT_FIELD_WINDOW_FIELD_TITLE'] = 'Field title';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_INPUT_FIELD_WINDOW_FIELD_ID'] = 'Field ID';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_INPUT_FIELD_WINDOW_DESCR'] = 'You can use the field ID as placeholder in your custom URL\'s';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_INPUT_FIELD_WINDOW_EDIT_DESCR'] = 'Be aware that changing the field ID may break any custom URL in which you used this placeholder';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_TITLE'] = 'Add custom URL';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_TITLE_EDIT'] = 'Edit custom URL';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_FIELD_TITLE'] = 'Field title';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_DISPLAY_TEXT'] = 'Text to display';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_URL'] = 'URL';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_FNAME_EXAMPLE'] = 'i.e. \'Google\'';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_HYPERLINK_EXAMPLE'] = 'i.e. \'Search for \'';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_URL_EXAMPLE'] = 'i.e. \'http://www.google.com/#q=\'';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_PREVIEW'] = 'Preview';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_PREVIEW_DUMMY'] = 'Preview (with dummy values)';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_DESCR1'] = 'For both \'text to display\' and the \'URL\' you can use placeholders. Insert them into your text or URL.';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_DESCR2'] = 'Click icon to add predefined URL\'s';
Lg['ADMIN_PAGE_CONTACTPANEL_ADD_CUSTOM_URL_WINDOW_PLACEHOLDERS_TITLE'] = 'Placeholders you can use';
/* ADMIN PAGE:LANGUAGE */
Lg['ADMIN_PAGE_LANGUAGE_TITLE'] = 'Language';
Lg['ADMIN_PAGE_LANGUAGE_DESC'] = 'Change your language here. Note that this will influence what both your agents and your customers see.';
Lg['ADMIN_PAGE_DEFAULT_LANGUAGE'] = 'Default';
Lg['ADMIN_PAGE_ACCOUNT_LANGUAGE'] = 'Account language';
/* ADMIN PAGE: WORKFLOW SETTINGS */
Lg['ADMIN_PAGE_WORKFLOW_TITLE'] = 'Workflow Settings';
Lg['ADMIN_PAGE_WORKFLOW_DESC'] = 'Change your workflow settings here.';
Lg['CASE_OWNER_ASSIGNMENT'] = 'Case owner assignment';
Lg['MANUAL'] = 'Manual';
Lg['AUTOMATIC'] = 'Automatic';
Lg['CASE_OWNER_ASSIGNMENT_DESC'] = 'Manual: Case owner will be set manually by an agent.
Automatic: Case owner will be set automatically to the agent who opens the case first.';
/* ADMIN PAGE: LANGUAGE TEMPLATES */
Lg['ADMIN_PAGE_TXT_CONFIG'] = 'Language templates';
Lg['ADMIN_PAGE_VIP_TITLE'] = 'Language Templates';
Lg['ADMIN_PAGE_VIP_SYSMSG'] = 'System messages';
Lg['ADMIN_PAGE_VIP_ADD_LANGUAGE_NOTE'] = 'Important: To change the language of the chat widget on your website go to the Chat Script page and choose the language you want to use for your website. Then copy that script in the footer of your website.';
Lg['ADMIN_PAGE_VIP_ADD_LANGUAGE'] = 'Add template';
Lg['ADMIN_PAGE_VIP_ADD_LANGUAGE_WINDOW'] = 'Set template';
Lg['ADMIN_PAGE_VIP_ADD_LANGUAGE_NAME'] = 'Template name';
Lg['ADMIN_PAGE_VIP_ADD_LANGUAGE_TAG'] = 'Language base';
Lg['ADMIN_PAGE_VIP_ADD_LANGUAGE_LABEL_EG'] = 'eg. Casengo English';
Lg['ADMIN_PAGE_VIP_ADD_LANGUAGE_LABEL_Description'] = '*Language base helps us to give you better customer support experience!
Select a tag that is the closest to your custom language.';
Lg['ADMIN_PAGE_VIP_ADD_LANGUAGE_LABEL_ERROR'] = 'Please fill in your template name.';
Lg['ADMIN_PAGE_VIP_ADD_LANGUAGE_TAG_ERROR'] = 'You have not select any language base.';
Lg['ADMIN_PAGE_VIP_ADD_LANGUAGE_SERVER_ERROR'] = 'Unable to submit your custom t.';
Lg['ADMIN_PAGE_VIP_EDIT_LANGUAGE'] = 'Edit';
Lg['ADMIN_PAGE_VIP_DESC'] = 'Modify the language templates or add your own.'; //TO_TRANSLATE NL_ EN_
Lg['SHOW_ADVANCED_VIP_SETTINGS'] = 'Show advanced settings';
Lg['EMPTY_TEXT_RENDER'] = 'Place your onRender function body here';
Lg['EMPTY_TEXT_CLICK'] = 'Place your onClick function body here';
Lg['ADMIN_PAGE_TITLE_SYSMSG'] = 'System Messages';
Lg['ADMIN_PAGE_SYSMSG_SEARCHING_AGENT'] = 'Searching for agent to chat';
Lg['ADMIN_PAGE_SYSMSG_NO_AGENT'] = 'No agent available for chat';
Lg['ADMIN_PAGE_SYSMSG_AREA_PRECHAT'] = 'Prechat Form Area';
Lg['ADMIN_PAGE_SYSMSG_AREA_CHAT'] = 'Chat Area';
Lg['ADMIN_PAGE_SYSMSG_AREA_PRECHAT_OFF'] = 'Prechat Disabled Text';
Lg['ADMIN_PAGE_SYSMSG_GREETING'] = 'Prechat greeting';
Lg['ADMIN_PAGE_SYSMSG_NAME'] = 'Name';
Lg['ADMIN_PAGE_SYSMSG_EMAIL'] = 'Email';
Lg['ADMIN_PAGE_SYSMSG_QUESTION'] = 'Question';
Lg['ADMIN_PAGE_SYSMSG_NAME_PLACEHOLDER'] = 'Name Empty Text';
Lg['ADMIN_PAGE_SYSMSG_EMAIL_PLACEHOLDER'] = 'Email Empty Text';
Lg['ADMIN_PAGE_SYSMSG_QUESTION_PLACEHOLDER'] = 'Question Empty Text';
Lg['ADMIN_PAGE_SYSMSG_SUBMIT'] = 'Submit prechat button text';
Lg['ADMIN_PAGE_SYSMSG_CLOSE'] = 'Close prechat button text';
Lg['ADMIN_PAGE_SYSMSG_ERR_LBL'] = 'General error message';
Lg['ADMIN_PAGE_SYSMSG_ERR_NAME'] = 'Error - Name not filled in';
Lg['ADMIN_PAGE_SYSMSG_ERR_EMAIL'] = 'Error - Invalid email';
Lg['ADMIN_PAGE_SYSMSG_ERR_QUESTION'] = 'Error - Question not filled in';
Lg['ADMIN_PAGE_SYSMSG_KB_LBL'] = 'Suggest article text';
Lg['ADMIN_PAGE_SYSMSG_KB_PROCEED'] = 'Ignore knowledge base and start chat text';
Lg['ADMIN_PAGE_SYSMSG_WELCOME_TITLE'] = 'Welcome title';
Lg['ADMIN_PAGE_SYSMSG_WELCOME_SUBTITLE'] = 'Welcome subtitle';
Lg['ADMIN_PAGE_SYSMSG_MSG_PLACEHOLDER'] = 'Chat input field placeholder';
Lg['ADMIN_PAGE_SYSMSG_MSG_SEND'] = 'Send chat button text';
Lg['ADMIN_PAGE_SYSMSG_ATTACH'] = 'Attach files button text';
Lg['ADMIN_PAGE_SYSMSG_PRECHATLESS_FILL_EMAIL'] = 'Email submit box text';
Lg['ADMIN_PAGE_SYSMSG_PRECHATLESS_CLOSE_WARN'] = 'Warning when closing email submit box';
Lg['ADMIN_PAGE_SYSMSG_PRECHATLESS_PLACEHOLDER'] = 'Email field placeholder text';
Lg['ADMIN_PAGE_SYSMSG_PRECHATLESS_EMAIL_SUBMIT'] = 'Submit email button text';
Lg['ADMIN_PAGE_SYSMSG_PRECHATLESS_EMAIL_SET'] = 'Email submitted successfully message';
Lg['ADMIN_PAGE_SYSMSG_CLOSE_WARN'] = 'Close chat window alert';
Lg['ADMIN_PAGE_SYSMSG_GREETING_DEF_VAL'] = 'Welcome to {BRAND_NAME} Support. How may we assist you?';
Lg['ADMIN_PAGE_SYSMSG_NAME_DEF_VAL'] = 'Name';
Lg['ADMIN_PAGE_SYSMSG_EMAIL_DEF_VAL'] = 'Email';
Lg['ADMIN_PAGE_SYSMSG_QUESTION_DEF_VAL'] = 'Question';
Lg['ADMIN_PAGE_SYSMSG_NAME_PLC_DEF_VAL'] = 'Enter your name';
Lg['ADMIN_PAGE_SYSMSG_EMAIL_PLC_DEF_VAL'] = 'Enter your email address';
Lg['ADMIN_PAGE_SYSMSG_QUESTION_PLC_DEF_VAL'] = 'What can we help you with?';
Lg['ADMIN_PAGE_SYSMSG_SUBMIT_DEF_VAL'] = 'Submit';
Lg['ADMIN_PAGE_SYSMSG_CLOSE_DEF_VAL'] = 'Close';
Lg['ADMIN_PAGE_SYSMSG_ERR_LBL_DEF_VAL'] = 'Oops, something went wrong...';
Lg['ADMIN_PAGE_SYSMSG_ERR_NAME_DEF_VAL'] = 'Please fill in your name.';
Lg['ADMIN_PAGE_SYSMSG_ERR_EMAIL_DEF_VAL'] = 'Please enter a valid email address.';
Lg['ADMIN_PAGE_SYSMSG_ERR_QUESTION_DEF_VAL'] = 'Please provide us with your question, so we can help you out faster.';
Lg['ADMIN_PAGE_SYSMSG_KB_LBL_DEF_VAL'] = 'Maybe these articles can be of help?';
Lg['ADMIN_PAGE_SYSMSG_KB_PROCEED_DEF_VAL'] = 'I still need help';
Lg['ADMIN_PAGE_SYSMSG_WELCOME_TITLE_DEF_VAL'] = 'Live Chat Support';
Lg['ADMIN_PAGE_SYSMSG_WELCOME_SUBTITLE_DEF_VAL'] = 'Ask us anything';
Lg['ADMIN_PAGE_SYSMSG_MSG_PLACEHOLDER_DEF_VAL'] = 'Type your message here';
Lg['ADMIN_PAGE_SYSMSG_MSG_SEND_DEF_VAL'] = 'Send';
Lg['ADMIN_PAGE_SYSMSG_ATTACH_DEF_VAL'] = 'Add Files';
Lg['ADMIN_PAGE_SYSMSG_PRECHATLESS_FILL_EMAIL_DEF_VAL'] = 'Please hang on! Or leave your email address so we can follow up later.';
Lg['ADMIN_PAGE_SYSMSG_PRECHATLESS_PLACEHOLDER_DEF_VAL'] = 'Leave your email address';
Lg['ADMIN_PAGE_SYSMSG_PRECHATLESS_EMAIL_SUBMIT_DEF_VAL'] = 'Submit';
Lg['ADMIN_PAGE_SYSMSG_PRECHATLESS_EMAIL_SET_DEF_VAL'] = 'Thank you! We will follow up on your enquiry via your email address: {YOUR_EMAIL}';
Lg['ADMIN_PAGE_SYSMSG_CLOSE_WARN_DEF_VAL'] = 'Do you want to close the window? To re-open the conversation, click the link from the email or the contact button on the website.';
Lg['ADMIN_PAGE_SYSMSG_USEDEFAULT'] = 'Use Default';
Lg['ADMIN_PAGE_SYSMSG_CUSTOMIZE'] = 'Customize';
/* ADMIN PAGE: VIP CHAT SCRIPT */
Lg['ADMIN_PAGE_SCRIPTIMP_TITLE'] = 'Chat Script';
Lg['ADMIN_PAGE_SCRIPTIMP_TIP'] = 'Chat Script';
Lg['ADMIN_PAGE_SCRIPTIMP_DESC'] = 'Get the script to add on your website to let your customers start chatting.';
Lg['ADMIN_PAGE_SCRIPTIMP_PROP_TITLE'] = 'Widget Properties';
Lg['ADMIN_PAGE_SCRIPTIMP_BUT_PROP'] = 'Widget Properties';
Lg['ADMIN_PAGE_SCRIPTIMP_GEN_SCIPT'] = 'Generated Script';
Lg['ADMIN_PAGE_SCRIPTIMP_TEXTURL_EMPTY'] = 'Text / Image URL is empty';
Lg['ADMIN_PAGE_SCRIPTIMP_BRAND'] = 'Brand';
Lg['ADMIN_PAGE_SCRIPTIMP_GROUP'] = 'Group';
Lg['ADMIN_PAGE_SCRIPTIMP_POSITION'] = 'Position';
Lg['ADMIN_PAGE_SCRIPTIMP_LABEL'] = 'Button text';
Lg['ADMIN_PAGE_SCRIPTIMP_LABEL_AS'] = 'Label cases from this channel as';
Lg['ADMIN_PAGE_SCRIPTIMP_PLACE_INLINE'] = 'Place this code where you want VIP widget to be rendered';
Lg['ADMIN_PAGE_SCRIPTIMP_PLACE_AFTER_LAST'] = 'Place this code after the last Grasp VIP widget';
Lg['ADMIN_PAGE_SCRIPTIMP_POSITION_ML'] = 'Middle-Left';
Lg['ADMIN_PAGE_SCRIPTIMP_POSITION_MR'] = 'Middle-Right';
Lg['ADMIN_PAGE_SCRIPTIMP_POSITION_BR'] = 'Bottom-Right';
Lg['ADMIN_PAGE_SCRIPTIMP_POSITION_IN'] = 'Inline';
Lg['ADMIN_PAGE_SCRIPTIMP_GEN_SCRIPTS'] = 'Generate a script';
Lg['ADMIN_PAGE_SCRIPTIMP_GEN_SCRIPTS_HELP'] = 'Insert the following script into the web page where the Grasp contact button should be displayed:';
Lg['ADMIN_PAGE_LABEL_SCRIPT_AS'] = 'Label cases from this chat widget as:';
Lg['PREVIEW'] = 'Preview';
Lg['COLOR_STYLE'] = 'Color Style';
Lg['DARK_GREY_THEME'] = 'Dark grey';
Lg['LIGHT_GREY_THEME'] = 'Light grey';
Lg['WHITE_THEME'] = 'White';
Lg['ORANGE_THEME'] = 'Orange';
Lg['BLUE_THEME'] = 'Blue';
Lg['PURPLE_THEME'] = 'Purple';
Lg['RED_THEME'] = 'Red';
Lg['GREEN_THEME'] = 'Green';
/* ADMIN PAGE: TWITTER-KEYWORD */
Lg['ADMIN_PAGE_KEYWORD_TITLE'] = 'Twitter Search Terms';
Lg['ADMIN_PAGE_KEYWORD_DESC'] = 'Add and edit your Twitter search terms here. Matching Tweets will be shown on the Twitter Search tab.';
Lg['ADMIN_PAGE_KEYWORD_NEWKEY'] = 'Add search term...';
Lg['ADMIN_PAGE_KEYWORD_SEARCHTERM'] = 'Search term';
Lg['ADMIN_PAGE_KEYWORD_SEARCHTERM_REQUIRED'] = 'Search term required';
Lg['ADMIN_PAGE_KEYWORD_SEARCHTERM_LIST_LABEL'] = ' Check the list of operations you can use in your search term here';
Lg['ADMIN_PAGE_KEYWORD_SEARCHTERM_EMPTY_TEXT'] = 'Add your search term...';//TO_TRANSLATE
Lg['ADMIN_PAGE_KEYWORD_SEARCHTERM_DESC_EMPTY_TEXT'] = 'Add your description...';//TO_TRANSLATE
Lg['ADMIN_PAGE_TWITTACC_ADDBTN'] = 'Add Twitter Account';
Lg['ADMIN_PAGE_TWITTERACCOUNT_TITLE'] = 'Twitter Accounts';
Lg['ADMIN_PAGE_TWITTERACCOUNT_DESC'] = 'Respond to your customers as soon as they tweet (about) you. Specify your twitter search terms here';
Lg['ADMIN_PAGE_TWITACC_BODYTITLE'] = 'Connect your Twitter and Casengo accounts';
Lg['ADMIN_PAGE_TWITACC_BODYTXT'] = 'Don\'t want to check Twitter all the time? Connect your Twitter account to your Casengo account, sit back and relax. Casengo will convert each direct message and mention into a new case, allowing you and your agents to respond to them within Casengo. #morehappycustomers';
Lg['ADMIN_PAGE_TWIT_NOTE'] = 'Don\'t worry. Casengo will never do anything without your consent. We\'d never ever tweet from your Twitter account.';
Lg['ADMIN_PAGE_TWITACC_DISCONNECT_WARN'] = 'Disconnecting will remove the \'{PAGE_NAME}\' account from your Casengo account and revoke the permissions on this page. Be aware that this also revokes permissions for Casengo for all other pages you manage. As an alternative you can disable the page using the toggle instead of removing it. Are you sure you want to continue?';
Lg['SYS_CONFIRM_DELETE_TWIT'] = 'If you unlink your Twitter account from your Casengo account you won\'t be able to post tweets from within Casengo.\r\nAre you sure you want to continue?'; // TO_TRANSLATE
Lg['SYS_CONFIRM_DELETE_TWITT_KEYWORD'] = 'Are you sure you would like to delete this keyword? You cannot undo this action.';
/* ADMIN PAGE: TWITTER-KEYWORD */
Lg['ADMIN_PAGE_KEYWORD_TITLE'] = 'Twitter Keywords';
Lg['ADMIN_PAGE_KEYWORD_DESC'] = 'Add and delete keyword searches here.';
Lg['ADMIN_PAGE_KEYWORD_NEWKEY'] = 'Add keyword...';
Lg['ADMIN_PAGE_TWITTACC_ADDBTN'] = 'Add Twitter Account';
Lg['ADMIN_PAGE_TWITTERACCOUNT_TITLE'] = 'Twitter Accounts';
Lg['ADMIN_PAGE_TWITTERACCOUNT_DESC'] = 'Add and delete Twitter accounts here.';
Lg['ADMIN_PAGE_TWITACC_BODYTITLE'] = 'Connect your Twitter and Casengo accounts';
Lg['ADMIN_PAGE_TWITACC_BODYTXT'] = 'Don\'t want to check Twitter all the time? Connect your Twitter account to your Casengo account, sit back and relax. Casengo will convert each direct message and mention into a new case, allowing you and your agents to respond to them within Casengo. #morehappycustomers';
Lg['ADMIN_PAGE_TWIT_NOTE'] = 'Don\'t worry. Casengo will never do anything without your consent. We\'d never ever tweet from your Twitter account.';
Lg['ADMIN_PAGE_TWITACC_DISCONNECT_WARN'] = 'Disconnecting will remove the \'{PAGE_NAME}\' account from your Casengo account and revoke the permissions on this page. Be aware that this also revokes permissions for Casengo for all other pages you manage. As an alternative you can disable the page using the toggle instead of removing it. Are you sure you want to continue?';
Lg['SYS_CONFIRM_DELETE_TWIT'] = 'If you unlink yout Twitter account from your Casengo account you won\'t be able to post tweets from within Casengo.\r\nAre you sure you want to continue?'; // TO_TRANSLATE
/* ADMIN PAGE: FACEBOOK-PAGES */
Lg['ADMIN_PAGE_FBPAGES_TITLE'] = 'Facebook pages';
Lg['ADMIN_PAGE_FBPAGES_DESC'] = 'Connect your company Facebook page to your Casengo account and respond to customers when they message you with Facebook Messenger.';
Lg['ADMIN_PAGE_FBPAGES_ADD'] = 'Add Facebook Page';
Lg['ADMIN_PAGE_FBPAGES_EMPTY'] = 'Oops, appearently you only have a personal Facebook account and no company Facebook pages. You can only add company Facebook pages to Casengo.';
Lg['ADMIN_PAGE_FBPAGES_BODYTXT'] = 'Casengo monitors your Facebook page and converts wall posts, comments and private messages into cases. Agent’s comments on these Facebook cases will appear on your Facebook page. All of that without ever leaving Casengo! Note: Casengo will handle this connection with care and not post anything without your consent.';
Lg['ADMIN_PAGE_FBPAGES_NOTE'] = 'Note: You need to be the administrator of the company page in order to add this page to Casengo.';
Lg['ADMIN_PAGE_FBPAGES_DISCONNECT_WARN'] = 'Disconnecting will remove the \'{PAGE_NAME}\' page from your Casengo account and revoke the permissions on this page. Be aware that this also revokes permissions for Casengo for all other pages you manage. As an alternative you can disable the page using the toggle instead of removing it. Are you sure you want to continue?';
Lg['ADMIN_PAGE_FBPAGES_NO_PAGE'] = 'No Facebook page connected yet';
Lg['ADMIN_PAGE_FBPAGES_ERR_GET_PAGES'] = 'There was a problem retrieving Facebook pages.';
Lg['ADMIN_PAGE_FBPAGES_LOGIN_LABEL'] = 'Log in with your Facebook account.';
Lg['ADMIN_PAGE_FBPAGES_LOGGEDIN_LABEL'] = 'You are already logged in to Facebook.';
Lg['ADMIN_PAGE_FBPAGES_LOGIN_NOTICE'] = 'Make sure you are logged in and have access rights to the Facebook page you want to connect.';
Lg['ADMIN_PAGE_FBPAGES_LOGIN_SUCCESS'] = 'You have successfully connected your Facebook profile.';
Lg['ADMIN_PAGE_FBPAGES_LOGIN_CONTINUE'] = 'Please click on the Continue button to connect your Facebook pages.';
Lg['ADMIN_PAGE_FBPAGES_FB_PAGE'] = 'Facebook page';
Lg['ADMIN_PAGE_FBPAGES_CONNECTING_PAGE'] = 'Connecting page...';
Lg['ADMIN_PAGE_FBPAGES_NOTE_BRAND'] = 'Please select the Casengo brand for your page.';
Lg['ADMIN_PAGE_FBPAGES_NOTE_PAGE'] = 'Please select the page to connect.';
Lg['ADMIN_PAGE_MESSENGER_MANAGE_DESC'] = 'You can manage your Facebook page on Facebook. Use these links to setup your profile.';
Lg['ADMIN_PAGE_MESSENGER_OPTIONS'] = 'Facebook Messenger options';
Lg['ADMIN_PAGE_MESSENGER_OPTION_1'] = 'Get your Messenger codes and links';
Lg['ADMIN_PAGE_MESSENGER_OPTION_2'] = 'Set up a Messenger greeting';
Lg['ADMIN_PAGE_MESSENGER_OPTION_3'] = 'Write your welcome message';
Lg['ADMIN_PAGE_MESSENGER_TOS_NOTE'] = 'I acknowledge and accept that Casengo cannot be held responsible for possible (temporary) unavailability of the Casengo Facebook Messenger connector (see article 6.2. of the General Terms and Conditions)';
Lg['ADMIN_PAGE_MESSENGER_CONNECT_SUCCESS'] = 'Successfully connected your Facebook page
{PAGE_NAME} to {BRAND_NAME}.';
Lg['ADMIN_PAGE_MESSENGER_ERR_PAGE_FETCH'] = 'A problem occurred when we tried to fetch your Facebook pages and display them to you. Please contact us at support@casengo.com';
Lg['ADMIN_PAGE_MESSENGER_ERR_NO_PAGES'] = 'We found no pages you manage. You need to be an administrator of at least one Facebook page. Make sure you are logged in to the correct Facebook account.';
Lg['ADMIN_PAGE_MESSENGER_ERR_AUTH'] = 'Please log in to Facebook again and grant all app permissions to read your page data and communicate over Messenger on your behalf.';
Lg['ADMIN_PAGE_MESSENGER_ERR_CONNECT'] = 'There was a problem linking Casengo to Facebook. Your Facebook page is most likely already connected to another Casengo account. Please contact us at support@casengo.com';
Lg['ADMIN_PAGE_MESSENGER_ERR_TOS'] = 'Please accept the Terms of Service';
Lg['ADMIN_PAGE_MESSENGER_ERR_ALL_CONNECTED'] = 'All your Facebook pages are already connected to Casengo.';
Lg['ADMIN_PAGE_MESSENGER_ERR_ENABLE'] = 'There was a problem enabling your page.';
Lg['ADMIN_PAGE_MESSENGER_ERR_DISABLE'] = 'There was a problem disabling your page.';
Lg['ADMIN_PAGE_MESSENGER_DISABLE_WARN'] = 'You will not be able to send or receive messages on this page while it is disabled. Are you sure you want to disable it?';
/* ADMIN PAGE: MAGENTO CONNECTION */
Lg['ADMIN_PAGE_MAGENTO_TITLE'] = 'Magento';
Lg['ADMIN_PAGE_MAGENTO_DESC'] = 'Connect your Magento store to Casengo.';
Lg['ADMIN_PAGE_MAGENTO_HEADER'] = 'Magento connector';
Lg['ADMIN_PAGE_MAGENTO_SUBHEADER'] = 'Connection parameters';
Lg['ADMIN_PAGE_MAGENTO_STORE_URL'] = 'Your Magento store URL';
Lg['ADMIN_PAGE_MAGENTO_ADMIN_URL'] = 'Your Magento admin URL';
Lg['ADMIN_PAGE_MAGENTO_ADMIN_URL_TIP'] = 'What is this?';
Lg['ADMIN_PAGE_MAGENTO_CONSUMER_KEY'] = 'Consumer key';
Lg['ADMIN_PAGE_MAGENTO_CONSUMER_SECRET'] = 'Consumer secret';
Lg['ADMIN_PAGE_MAGENTO_ERR_INCOMPLETE_DATA'] = 'Please fill in all fields';
Lg['ADMIN_PAGE_MAGENTO_SAVED'] = 'Your changes have been saved.';
Lg['ADMIN_PAGE_MAGENTO_AUTH_SUCCESS'] = 'Your store was connected successfully';
Lg['ADMIN_PAGE_MAGENTO_AUTH_REJECT'] = 'To connect you need to authorize Casengo to access your store';
/* ADMIN PAGE: MAGENTO FIELDS */
Lg['ADMIN_PAGE_MAGENTO_FIELDS_TITLE'] = 'Display Fields';
Lg['ADMIN_PAGE_MAGENTO_FIELDS_DESC'] = 'Choose the order data you want to display in the case.';
Lg['ADMIN_PAGE_MAGENTO_FIELDS_HEADER'] = 'Display Fields';
Lg['ADMIN_PAGE_MAGENTO_FIELDS_SUBHEADER_ORDER'] = 'Order';
Lg['ADMIN_PAGE_MAGENTO_FIELDS_SUBHEADER_ORDER_ITEM'] = 'Order Item';
Lg['ADMIN_PAGE_MAGENTO_FIELDS_SUBHEADER_BILL_INFO'] = 'Billing Information';
Lg['ADMIN_PAGE_MAGENTO_FIELDS_SUBHEADER_SHIP_INFO'] = 'Shipping Information';
Lg['ADMIN_PAGE_MAGENTO_FIELDS_SHOW'] = 'Show';
Lg['ADMIN_PAGE_MAGENTO_FIELDS_SAVED'] = 'Your changes have been saved.';
Lg['ADMIN_PAGE_MAGENTO_FIELDS_MODULE_DISABLED'] = 'You need to enable the Magento module first.';
/* MAGENTO DATA FIELDS - DO NOT CHANGE KEYS! */
Lg['MAGENTO_FIELD_ORDER_ID'] = 'Order #';
Lg['MAGENTO_FIELD_ORDER_CREATED_DATE'] = 'Created on';
Lg['MAGENTO_FIELD_ORDER_STORE_CURRENCY'] = 'Currency';
Lg['MAGENTO_FIELD_ORDER_SHIPPING_DESCRIPTION'] = 'Shipping description';
Lg['MAGENTO_FIELD_ORDER_SHIPPING_AMOUNT'] = 'Shipping amount';
Lg['MAGENTO_FIELD_ORDER_SHIPPING_AMOUNT_EXCL_TAX'] = 'Shipping amount (excl. tax)';
Lg['MAGENTO_FIELD_ORDER_SHIPPING_AMOUNT_INCL_TAX'] = 'Shipping amount (incl. tax)';
Lg['MAGENTO_FIELD_ORDER_SHIPPING_DISCOUNT_AMOUNT'] = 'Shipping discount';
Lg['MAGENTO_FIELD_ORDER_DISCOUNT_AMOUNT'] = 'Discount amount';
Lg['MAGENTO_FIELD_ORDER_GRAND_TOTAL'] = 'Grand total';
Lg['MAGENTO_FIELD_ORDER_PAYMENT_METHOD'] = 'Payment method';
Lg['MAGENTO_FIELD_ORDER_STATUS'] = 'Status';
Lg['MAGENTO_FIELD_ORDER_ITEM_NAME'] = 'Item name';
Lg['MAGENTO_FIELD_ORDER_ITEM_QTY'] = 'Quantity';
Lg['MAGENTO_FIELD_ORDER_ITEM_QTY_ORDERED'] = 'Qty ordered';
Lg['MAGENTO_FIELD_ORDER_ITEM_QTY_SHIPPED'] = 'Qty shipped';
Lg['MAGENTO_FIELD_ORDER_ITEM_QTY_CANCELED'] = 'Qty canceled';
Lg['MAGENTO_FIELD_ORDER_ITEM_QTY_INVOICED'] = 'Qty invoiced';
Lg['MAGENTO_FIELD_ORDER_ITEM_QTY_REFUNDED'] = 'Qty refunded';
Lg['MAGENTO_FIELD_ORDER_ITEM_PRICE_EXCL_TAX'] = 'Price (excl. tax)';
Lg['MAGENTO_FIELD_ORDER_ITEM_PRICE_INCL_TAX'] = 'Price (incl. tax)';
Lg['MAGENTO_FIELD_ORDER_ITEM_SUBTOTAL'] = 'Subtotal';
Lg['MAGENTO_FIELD_ORDER_ITEM_SUBTOTAL_EXCL_TAX'] = 'Subtotal (excl. tax)';
Lg['MAGENTO_FIELD_ORDER_ITEM_SUBTOTAL_INCL_TAX'] = 'Subtotal (incl. tax)';
Lg['MAGENTO_FIELD_BILLING_INFO_NAME'] = 'Name';
Lg['MAGENTO_FIELD_BILLING_INFO_FNAME'] = 'First name';
Lg['MAGENTO_FIELD_BILLING_INFO_MNAME'] = 'Middle name';
Lg['MAGENTO_FIELD_BILLING_INFO_LNAME'] = 'Last name';
Lg['MAGENTO_FIELD_BILLING_INFO_STREET'] = 'Street';
Lg['MAGENTO_FIELD_BILLING_INFO_CITY'] = 'City';
Lg['MAGENTO_FIELD_BILLING_INFO_POSTCODE'] = 'Postcode';
Lg['MAGENTO_FIELD_BILLING_INFO_REGION'] = 'Region';
Lg['MAGENTO_FIELD_BILLING_INFO_COUNTRY'] = 'Country';
Lg['MAGENTO_FIELD_BILLING_INFO_EMAIL'] = 'Email';
Lg['MAGENTO_FIELD_BILLING_INFO_PHONE'] = 'Telephone';
Lg['MAGENTO_FIELD_SHIPPING_INFO_NAME'] = 'Name';
Lg['MAGENTO_FIELD_SHIPPING_INFO_FNAME'] = 'First name';
Lg['MAGENTO_FIELD_SHIPPING_INFO_MNAME'] = 'Middle name';
Lg['MAGENTO_FIELD_SHIPPING_INFO_LNAME'] = 'Last Name';
Lg['MAGENTO_FIELD_SHIPPING_INFO_STREET'] = 'Street';
Lg['MAGENTO_FIELD_SHIPPING_INFO_CITY'] = 'City';
Lg['MAGENTO_FIELD_SHIPPING_INFO_POSTCODE'] = 'Postcode';
Lg['MAGENTO_FIELD_SHIPPING_INFO_REGION'] = 'Region';
Lg['MAGENTO_FIELD_SHIPPING_INFO_COUNTRY'] = 'Country';
Lg['MAGENTO_FIELD_SHIPPING_INFO_EMAIL'] = 'Email';
Lg['MAGENTO_FIELD_SHIPPING_INFO_PHONE'] = 'Telephone';
/* ADMIN PAGE: WHATSAPP CONNECTION */
Lg['ADMIN_PAGE_WHATSAPP_TITLE'] = 'WhatsApp';
Lg['ADMIN_PAGE_WHATSAPP_DESC'] = 'Connect your WhatsApp account to Casengo to send and receive WhatsApp messages.';
Lg['ADMIN_PAGE_WHATSAPP_NO_ACCOUNT'] = 'No WhatsApp account available yet';
Lg['ADMIN_PAGE_WHATSAPP_ADD_ACCOUNT'] = 'Add WhatsApp account...';
Lg['ADMIN_PAGE_WHATSAPP_CONNECTION'] = 'WhatsApp connection';
Lg['ADMIN_PAGE_WHATSAPP_ACTIVE'] = 'Active';
Lg['ADMIN_PAGE_WHATSAPP_INACTIVE'] = 'Inactive';
Lg['ADMIN_PAGE_WHATSAPP_ADD'] = 'Add WhatsApp';
Lg['ADMIN_PAGE_WHATSAPP_REMOVE'] = 'Remove WhatsApp';
Lg['ADMIN_PAGE_WHATSAPP_MANUAL_REG_DESC_1'] = 'Please contact us at support@casengo.com, mentioning your phone number and desired WhatsApp nickname. We will set up your account for you.';
Lg['ADMIN_PAGE_WHATSAPP_MANUAL_REG_DESC_2'] = 'Make sure that:
1. The SIM card is in the mobile phone
2. The mobile phone is turned on
3. WhatsApp is completely removed from the mobile phone
Never install WhatsApp again on the mobile phone';
Lg['ADMIN_PAGE_WHATSAPP_MOBILE_NUMBER'] = 'Mobile number';
Lg['ADMIN_PAGE_WHATSAPP_MOBILE_NUMBER_DESC'] = 'Please include your country code. Make sure the number is currently not connected to WhatsApp.';
Lg['ADMIN_PAGE_WHATSAPP_OPERATOR'] = 'Operator';
Lg['ADMIN_PAGE_WHATSAPP_OPERATOR_DESC'] = 'Select your mobile operator.';
Lg['ADMIN_PAGE_WHATSAPP_NICKNAME'] = 'Nickname';
Lg['ADMIN_PAGE_WHATSAPP_NAME'] = 'WhatsApp name';
Lg['ADMIN_PAGE_WHATSAPP_NICKNAME_DESC'] = 'Pick your WhatsApp profile name (Your customers will be able to see this).';
Lg['ADMIN_PAGE_WHATSAPP_CODE'] = 'Verification code';
Lg['ADMIN_PAGE_WHATSAPP_CODE_DESC'] = 'Enter the verification code that you received on your mobile.';
Lg['ADMIN_PAGE_WHATSAPP_YOUR_ADDRESS'] = 'Your email address for contact';
Lg['ADMIN_PAGE_WHATSAPP_REQUEST_DESC'] = 'Please check your phone for the verification SMS (text message). It could take up to 30 minutes for the verification message to arrive.';
Lg['ADMIN_PAGE_WHATSAPP_TOS_NOTE'] = 'I acknowledge and accept that Casengo cannot be held responsible for possible (temporary) unavailability of the Casengo WhatsApp connector (see article 6.2. of the General Terms and Conditions)';
Lg['ADMIN_PAGE_WHATSAPP_ERR_MOBILE_NUMBER_REQUIRED'] = 'Mobile number is required!';
Lg['ADMIN_PAGE_WHATSAPP_ERR_MOBILE_NUMBER_INCORRECT'] = 'Mobile number is incorrect!';
Lg['ADMIN_PAGE_WHATSAPP_ERR_MOBILE_NUMBER_USED'] = 'Mobile number has been used before!';
Lg['ADMIN_PAGE_WHATSAPP_ERR_NICKNAME_REQUIRED'] = 'Nickname is required!';
Lg['ADMIN_PAGE_WHATSAPP_ERR_NICKNAME_INCORRECT'] = 'Nickname is invalid!';
Lg['ADMIN_PAGE_WHATSAPP_ERR_CODE_INCORRECT'] = 'Verification code is incorrect!';
Lg['ADMIN_PAGE_WHATSAPP_ERR_GET_ACCOUNTS'] = 'There was a problem retrieving WhatsApp account.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_ACTIVATE_ACCOUNT'] = 'There was a problem activating account.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REMOVE_ACCOUNT'] = 'There was a problem removing account.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REQUEST_CODE'] = 'There was a problem sending verification code.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_ACTIVATE_AUTOREPLY'] = 'There was a problem enabling auto-replies.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_DEACTIVATE_AUTOREPLY'] = 'There was a problem disabling auto-replies.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_SET_AUTOREPLY'] = 'There was a problem setting auto-reply text.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_AUTOREPLY_EMPTY'] = 'In order to enable your auto first reply please enter a message first.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REQUEST_CODE_BLOCKED'] = 'You have been blocked by WhatsApp';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REQUEST_CODE_SENT'] = 'Code already sent.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REQUEST_CODE_TOO_RECENT'] = 'Please try again in {MINUTES} minutes';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REQUEST_CODE_TOO_MANY_GUESSES'] = 'Too many guesses';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REQUEST_CODE_TOO_MANY_ATTEMPTS'] = 'Too many attempts. Try again tomorrow.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REQUEST_CODE_NO_ROUTE'] = 'No cell routes for your number.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REGISTER_ACCOUNT'] = 'There was a problem registering account.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REGISTER_ACCOUNT_STALE'] = 'Verification code expired. Please request a new one.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REGISTER_ACCOUNT_MISMATCH'] = 'The verification code you entered was incorrect.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_REASON'] = ' Reason: ';
Lg['ADMIN_PAGE_WHATSAPP_ERR_DEACTIVATE_ACCOUNT'] = 'There was a problem deactivating account.';
Lg['ADMIN_PAGE_WHATSAPP_ERR_INVALID_DATA'] = 'Invalid data provided: ';
Lg['ADMIN_PAGE_WHATSAPP_ERR_CONTACT_US'] = ' Contact us!';
Lg['ADMIN_PAGE_WHATSAPP_ERR_VAR_NEEDED'] = 'You need to use at least one variable in your auto-reply message.';
Lg['ADMIN_PAGE_WHATSAPP_REMOVE_CONFIRM'] = 'Are you sure you want to remove this WhatsApp account?';
Lg['ADMIN_PAGE_WHATSAPP_ADD_SUCCESS'] = 'You\'ve successfully connected your WhatsApp account!';
Lg['ADMIN_PAGE_WHATSAPP_REQUEST_SUCCESS'] = 'Great, we’ve now received your request to connect your WhatsApp number.
One of our team members will get in touch with you to finalize the connection so you can start helping customers through WhatsApp as soon as possible.
Would you like to speed up the process? Jump on a chat with us (below on the right) and we can help you straight away*.
*Between 9AM - 5:30PM CET (GMT +1)';
Lg['ADMIN_PAGE_WHATSAPP_ADD_HINT'] = 'Now you can test your WhatsApp connection by sending a message to {MOBILE_PHONE} from another WhatsApp account.';
Lg['ADMIN_PAGE_WHATSAPP_REMOVING'] = 'Removing account...';
Lg['ADMIN_PAGE_WHATSAPP_ACTIVATING'] = 'Starting up...';
Lg['ADMIN_PAGE_WHATSAPP_DEACTIVATING'] = 'Stopping...';
Lg['ADMIN_PAGE_WHATSAPP_REACTIVATED'] = 'This number has already been registered. We reactivated your account.';
Lg['ADMIN_PAGE_WHATSAPP_SENDING_CODE'] = 'Sending verification code...';
Lg['ADMIN_PAGE_WHATSAPP_REGISTERING_ACCOUNT'] = 'Creating your account...';
Lg['ADMIN_PAGE_WHATSAPP_CHAR_LIMIT'] = 'Limit: {NUMBER} characters.';
Lg['ADMIN_PAGE_WHATSAPP_PROFILE_STATUS'] = 'Status';
Lg['ADMIN_PAGE_WHATSAPP_PROFILE_PICTURE'] = 'Profile picture';
Lg['ADMIN_PAGE_WHATSAPP_UPLOAD_PICTURE'] = 'Upload profile picture';
Lg['ADMIN_PAGE_WHATSAPP_MAXIMUM_RESOLUTION'] = 'Maximum resolution: 640px by 640px';
Lg['ADMIN_PAGE_WHATSAPP_FILETYPE_SUPPORT'] = 'Filetype support:
png, gif and jpg/jpeg';
Lg['ADMIN_PAGE_WHATSAPP_FILE_INVALID'] = 'The file you tried to upload did not meet the requirements.';
Lg['ADMIN_PAGE_WHATSAPP_TRY_AGAIN'] = 'Please try again.';
Lg['ADMIN_PAGE_WHATSAPP_AUTO_REPLY'] = 'Auto first reply';
Lg['ADMIN_PAGE_WHATSAPP_VAR_REQUIREMENT'] = 'You need to use at least one of these variables in your message:';
Lg['ADMIN_PAGE_WHATSAPP_VAR_COMPANY'] = '{COMPANY} inserts your company name';
Lg['ADMIN_PAGE_WHATSAPP_VAR_CUSTOMER'] = '{CUSTOMER} inserts the customer\'s display name';
Lg['ADMIN_PAGE_WHATSAPP_DEFAULT_AUTOREPLY'] = 'Hello {CUSTOMER}, welcome to {COMPANY}';
Lg['ADMIN_PAGE_WHATSAPP_DEFAULT_AUTOREPLY_WEB'] = 'Hello, welcome to {COMPANY}';
Lg['ADMIN_PAGE_WHATSAPP_KEEP_CHANGES'] = 'If you would like to keep your changes please save them before navigating away.';
Lg['ADMIN_PAGE_WHATSAPP_CONFIRM_NAV'] = 'Confirm navigation';
Lg['ADMIN_PAGE_WHATSAPP_STAY_ON_PAGE'] = 'Stay on this page';
Lg['ADMIN_PAGE_WHATSAPP_LEAVE_PAGE'] = 'Leave this page';
Lg['ADMIN_PAGE_WHATSAPP_PAUSE_NOTE'] = 'To connect your WhatsApp number, let’s talk through live chat.
Click here to start your chat.
P.S.: If we don’t respond immediately, don’t worry. We’ll get back to you with more details as soon as we read your message.';
/* ADMIN PAGE: CATEGORIES */
Lg['ADMIN_PAGE_CATEGORIES_TITLE'] = '(Sub)categories';
Lg['ADMIN_PAGE_CATEGORIES_DESC'] = 'Add, edit and delete (sub)categories here. This is also where you can change their position. You can only add article to subcategories, not to categories.';
Lg['ADMIN_PAGE_CATEGORIES_NEWCAT'] = 'Add category...';
Lg['ADMIN_PAGE_CATEGORIES_NEWTOP'] = 'Add subcategory...';
Lg['ADMIN_PAGE_CATEGORIES_TOPICSUNDER'] = 'Subcategories in \'{category}\'';
Lg['ADMIN_PAGE_CATEGORIES_NO_CAT_SELECTED'] = 'Select a category to display corresponding subcategories.';
Lg['ADMIN_PAGE_CATEGORIES_LISTBOX_LEADER'] = "Brand: ";
/* ADMIN PAGE: ARTICLES */
Lg['ADMIN_PAGE_ARTICLES_TITLE'] = 'Articles';
Lg['ADMIN_PAGE_ARTICLES_DESC'] = 'Add, edit and delete articles here. Select a subcategory from the drop-down menu to see related articles.';
Lg['ADMIN_PAGE_ARTICLES_SELECTTOPIC'] = 'Select a subcategory...';
Lg['ADMIN_PAGE_ARTICLES_ADDBTN'] = 'Add article...';
/* ADMIN PAGE: LAYOUT */
Lg['ADMIN_PAGE_LAYOUT_TITLE'] = 'Layout';
Lg['ADMIN_PAGE_LAYOUT_DESC'] = 'Customize the CSS of your FAQ here';
Lg['ADMIN_PAGE_LAYOUT_RESET_TO_DEFAULT'] = 'Restore original css';
Lg['ADMIN_PAGE_LAYOUT_RESET_WARNING'] = 'This will overwrite your current css. Continue?';
Lg['ADMIN_PAGE_LAYOUT_RESET_CANCEL'] = 'Cancel';
Lg['ADMIN_PAGE_LAYOUT_RESET_CONFIRM'] = 'Confirm';
Lg['ADMIN_PAGE_LAYOUT_PREVIEW'] = 'Preview';
Lg['ADMIN_PAGE_LAYOUT_SAVE'] = 'Save';
Lg['ADMIN_PAGE_LAYOUT_SAVE_INFO'] = 'The css styling will be immediately visible for your customers after saving. Continue?';
/* ADMIN PAGE: SETTINGS */
Lg['ADMIN_PAGE_KB_SETTINGS_TITLE'] = 'Settings';
Lg['ADMIN_PAGE_KB_SETTINGS_TIP'] = 'Settings';
Lg['ADMIN_PAGE_KB_SETTINGS_DESC'] = 'Modify your FAQ configuration.';
/* ADMIN PAGE: MACROS */
Lg['ADMIN_PAGE_MACROS_TITLE'] = 'Quick Replies';
Lg['ADMIN_PAGE_MESSAGE_TEMPLATES_TITLE'] = 'Message Templates';
Lg['ADMIN_PAGE_MACROS_DESC'] = 'Add, edit and delete quick replies here.';
Lg['ADMIN_PAGE_MESSAGE_TEMPLATES_DESC'] = 'Quick replies have been moved to Message Templates settings';
Lg['ADMIN_PAGE_TEMPLATED_MESSAGE_LINK'] = 'LINK ME'; //https://casengo.io/settings/templates
Lg['ADMIN_PAGE_MACROS_ADDBTN'] = 'Add quick reply...';
Lg['ADMIN_PAGE_MACROS_FORMINSTRUCTION'] = 'Form instruction';
Lg['FORM_TITLE_WARNING'] = 'Please note: Configuring a pop3 mailbox will move all future and existing email messages to your Casengo account. So all emails from your current pop3 mail server will be removed which cannot be undone. To stop fetching email to Casengo simply disable or delete the mailbox.';
Lg['FORM_TITLE_NEWMAILBOX'] = 'New mailbox - Setup assistant';
Lg['FORM_TITLE_NEWMAILBOX_SUM'] = 'This following mailbox has been setup successfully';
Lg['FORM_TITLE_EDITMAILBOX'] = 'Edit mailbox';
Lg['FORM_TITLE_ADDLABELMAILBOX'] = 'Add Labels';
Lg['FORM_TITLE_NEWLABEL'] = 'New labels';
Lg['FORM_TITLE_NEWCATEGORY'] = 'New category';
Lg['FORM_TITLE_NEWTOPIC'] = 'New subcategory';
Lg['FORM_TITLE_EDITCATEGORY'] = 'Edit category';
Lg['FORM_TITLE_EDITTOPIC'] = 'Edit subcategory';
Lg['FORM_TITLE_NEWMACRO'] = 'Add quick reply';
Lg['FORM_TITLE_EDITMACRO'] = 'Edit quick reply';
Lg['FORM_TITLE_ADDARTICLE'] = 'Add article under ';
Lg['FORM_TITLE_EDITARTICLE'] = 'Edit article';
Lg['FORM_TITLE_ADDSEARCHQUERY'] = 'Add twitter search';
Lg['FORM_TITLE_NEWKEYWORD'] = 'Add Twitter Search Term';
/* ADMIN PAGE: MY ACCOUNT */
// PAGE SUBTITLES
Lg['ADMIN_PAGE_MYACCOUNT_SELECT_PLAN'] = 'Select a Casengo plan';
Lg['ADMIN_PAGE_MYACCOUNT_SELECT_AGENTS'] = 'Select team members';
Lg['ADMIN_PAGE_MYACCOUNT_GO_PREMIUM'] = 'Go Premium';
Lg['ADMIN_PAGE_MYACCOUNT_YOUR_ACCOUNT_HAVE_DAYS_LEFT'] = 'You have {DAYS} days left* in your trial account.';
Lg['ADMIN_PAGE_MYACCOUNT_YOUR_ACCOUNT_HAVE_EXPIRED_DAYS'] = 'Your trial account expired {DAYS} days ago*.';
Lg['ADMIN_PAGE_MYACCOUNT_YOUR_ACCOUNT_EXPIRES_TODAY'] = 'Your trial account expires today.*';
Lg['ADMIN_PAGE_MYACCOUNT_YOU_ARE_USING'] = 'You have {AGENTS} active {USR_LBL} and {MAILBOXES} active {MAILBOX_LBL}.';
Lg['ADMIN_PAGE_MYACCOUNT_FREE_LBL'] = 'Free';
Lg['ADMIN_PAGE_MYACCOUNT_FREE_SUBLBL'] = 'For individuals';
Lg['ADMIN_PAGE_MYACCOUNT_FREE_PRICE_DESC'] = 'user only';
Lg['ADMIN_PAGE_MYACCOUNT_FREE_PLAN_DESC'] = 'Limited usage, one mailbox, no customization.';
Lg['ADMIN_PAGE_MYACCOUNT_PREMIUM_LBL'] = 'Premium';
Lg['ADMIN_PAGE_MYACCOUNT_PREMIUM_SUBLBL'] = 'For more than one user';
Lg['ADMIN_PAGE_MYACCOUNT_PREMIUM_PRICE_DESC'] = 'per extra user
per month*';
Lg['ADMIN_PAGE_MYACCOUNT_PREMIUM_PLAN_DESC'] = '* valid for annual billing, monthly billing costs € 39,-
Unlimited usage, add more mailboxes and customize your look & feel.';
// GO PREMIUM PAGE //
Lg['ADMIN_PAGE_GOPREMIUM_PAID_AGENTS'] = 'paid agents';
Lg['ADMIN_PAGE_GOPREMIUM_PRICING'] = '€{PRICE},-/month per agent';
Lg['ADMIN_PAGE_GOPREMIUM_PRICING_TOTAL'] = '€ {PRICE},-';
Lg['ADMIN_PAGE_MYACCOUNT_SELECT_AGENTS_AGENTNOTE'] = 'Select the agents you want to keep:';
Lg['ADMIN_PAGE_MYACCOUNT_SELECT_AGENTS_MAILBOXNOTE'] = 'Select the mailboxes you want to keep:';
Lg['ADMIN_PAGE_MYACCOUNT_YOURACCOUNT_LBL'] = 'Your account';
Lg['ADMIN_PAGE_MYACCOUNT_EXP_TRIAL_TODAY'] = 'expires today';
Lg['ADMIN_PAGE_MYACCOUNT_EXP_TRIAL_IN'] = 'expires in {DAYS} days';
Lg['ADMIN_PAGE_MYACCOUNT_EXP_TRIAL_AGO'] = 'expired {DAYS} days ago';
Lg['ADMIN_PAGE_MYACCOUNT_CURRUSAGE_LBL'] = 'You are currently using';
Lg['ADMIN_PAGE_MYACCOUNT_PAID'] = 'paid';
Lg['ADMIN_PAGE_MYACCOUNT_AGENTS'] = 'agents';
Lg['ADMIN_PAGE_MYACCOUNT_AGENT'] = 'agent';
Lg['ADMIN_PAGE_MYACCOUNT_MAILBOXES'] = 'mailboxes';
Lg['ADMIN_PAGE_MYACCOUNT_MAILBOX'] = 'mailbox';
Lg['ADMIN_PAGE_MYACCOUNT_OVERUSE_LBL'] = 'You are only allowed to use 1 agent and 1 mailbox in FREE.
Upgrade to Premium or remove the excess agents / mailboxes.';
Lg['ADMIN_PAGE_MYACCOUNT_UPGRADE_LBL'] = 'At the end of your trial you need to choose your subscription plan.';
Lg['ADMIN_PAGE_MYACCOUNT_CURRFEE'] = 'Your monthly subscription fee is €{FEE}.';
Lg['ADMIN_PAGE_MYACCOUNT_NEXTFEE'] = 'Your monthly subscription fee will be €{FEE}.';
Lg['ADMIN_PAGE_MYACCOUNT_INVOICE_NOTICE'] = 'You will receive an invoice via email for every payment.';
Lg['ADMIN_PAGE_MYACCOUNT_GOFREE'] = 'Go Free';
Lg['ADMIN_PAGE_MYACCOUNT_GOPREMIUM'] = 'Go Premium';
Lg['ADMIN_PAGE_MYACCOUNT_SUBSCRIBE_TO_PREMIUM'] = 'Go Premium';
Lg['ADMIN_PAGE_MYACCOUNT_PERMONTH'] = 'per month';
Lg['ADMIN_PAGE_MYACCOUNT_PERAGENT_PERMONTH'] = 'per agent per month';
Lg['ADMIN_PAGE_MYACCOUNT_UNLIMITED_AGENTS'] = 'unlimited agents';
Lg['ADMIN_PAGE_MYACCOUNT_UNLIMITED_MAILBOXES'] = 'unlimited mailboxes';
Lg['ADMIN_PAGE_MYACCOUNT_MONTHLY_SUBSCRIPTION'] = 'monthly subscription';
Lg['ADMIN_PAGE_MYACCOUNT_DELETION_WARNING'] = '*If you don\'t choose a plan your Casengo trial account will be automatically deleted after it expires.';
Lg['ADMIN_PAGE_MYACCOUNT_GOFREE_NOTE'] = 'You can only use 1 agent and 1 mailbox. Please choose the agent and mailbox you want to keep using. The others will be disabled. The chosen agent will be given administrator rights.';
Lg['ADMIN_PAGE_MYACCOUNT_GOFREE_KEEPMORE'] = 'I want to keep more than 1, go Premium';
Lg['ADMIN_PAGE_MYACCOUNT_GOFREE_YOU'] = 'you';
Lg['ADMIN_PAGE_MYACCOUNT_GOFREE_OR'] = 'or';
Lg['ADMIN_PAGE_MYACCOUNT_GOPREMIUM_NEXTFEE'] = 'With your current use your monthly subscription fee will be:';
Lg['ADMIN_PAGE_MYACCOUNT_GOPREMIUM_CHANGE'] = 'change';
Lg['ADMIN_PAGE_MYACCOUNT_GOPREMIUM_PLAN_DESCR1'] = 'You can add more agents at any time. Extra costs will be effective right away.';
Lg['ADMIN_PAGE_MYACCOUNT_GOPREMIUM_PLAN_DESCR1B'] = 'You can delete agents at any time via the Agents tab.';
Lg['ADMIN_PAGE_MYACCOUNT_GOPREMIUM_PLAN_DESCR2'] = 'You will receive your first monthly invoice today, via email, to be paid by creditcard.';
Lg['ADMIN_PAGE_MYACCOUNT_GOPREMIUM_PLAN_DESCR3'] = 'For every payment you receive an invoice per email. You can only pay with credit card.';
Lg['ADMIN_PAGE_MYACCOUNT_GOPREMIUM_PLAN_DESCR4'] = 'In the next step you will be able to provide your billing details and to register your credit card.';
Lg['ADMIN_PAGE_MYACCOUNT_GOPREMIUM_NOTE'] = 'Check the agents and mailboxes you want to keep using. The others will be removed. Keep in mind that you cannot have more mailboxes than agents. You need at least 2 agents to upgrade.';
Lg['ADMIN_PAGE_MYACCOUNT_GOPREMIUM_PLAN_CHANGED'] = 'Your changes have been saved.';
Lg['ADMIN_PAGE_MYACCOUNT_UPGRADE_SUCCESS'] = 'Your account has been updated';
Lg['ADMIN_PAGE_MYACCOUNT_DISABLE_SELF_WARN'] = 'If you choose to remove yourself you will not be able to login anymore after you log out.';
Lg['ADMIN_PAGE_MYACCOUNT_BALANCE_WARN'] = 'It is not possible to have more mailboxes than agents. Please check more agents or uncheck mailboxes.';
Lg['ADMIN_PAGE_MYACCOUNT_NOT_ENOUGH_AGENTS_WARN'] = 'You need at least 2 agents to go Premium. Please add an additional agent.';
Lg['ADMIN_PAGE_MYACCOUNT_MORE_AGENTS_WARN'] = 'You cannot set less agents than your current use here.
You can delete agents via the Agents tab.';
/* CHEDDARGETTER: CURRENT PLAN */
Lg['ADMIN_PAGE_MYACCOUNT_CG_CURR_PLAN_TITLE'] = 'Subscription plan';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CURR_PLAN'] = 'Current plan';
Lg['ADMIN_PAGE_MYACCOUNT_CG_BILLING'] = 'Billing';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PAYMENT_METHOD'] = 'Payment method';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PAYMENT_METHOD_EDIT'] = 'edit payment details';
Lg['ADMIN_PAGE_MYACCOUNT_CG_TRIAL_REMAINING'] = 'You have {DAYS} days left in your trial plan.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_TRIAL_NOTE'] = 'If you don\'t choose a subscription plan your Casengo trial plan will be automatically deleted after it expires.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PAYMENT_METHOD_CC'] = 'Credit card';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PRICE'] = '€ {PRICE},-';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PRICE_SHORT'] = '€ {PRICE}';
Lg['ADMIN_PAGE_MYACCOUNT_CG_MONTHLY'] = 'monthly';
Lg['ADMIN_PAGE_MYACCOUNT_CG_ANNUALLY'] = 'annually';
Lg['ADMIN_PAGE_MYACCOUNT_CG_AGENTS'] = 'Agents';
Lg['ADMIN_PAGE_MYACCOUNT_CG_ACTIVE_MAILBOXES'] = 'Active mailboxes';
Lg['ADMIN_PAGE_MYACCOUNT_CG_SELECT_PLAN_TITLE'] = 'Select a plan that works for you';
Lg['ADMIN_PAGE_MYACCOUNT_CG_SELECT_PLAN_NOTE'] = 'Happy customers come standard with every plan.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PNAME_FREE'] = 'Free';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PNAME_BASIC'] = 'Basic';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PNAME_PREMIUM'] = 'Premium';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PER_MONTH'] = 'per month';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PER_YEAR'] = 'per year';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PER_PLAN'] = 'per plan';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PER_USER'] = 'per user';
Lg['ADMIN_PAGE_MYACCOUNT_CG_START_USERS'] = 'start with {USERS} users';
Lg['ADMIN_PAGE_MYACCOUNT_CG_USERS_LTD'] = 'no additional users';
Lg['ADMIN_PAGE_MYACCOUNT_CG_USERS_UNLTD'] = 'add unlimited users';
Lg['ADMIN_PAGE_MYACCOUNT_CG_HANDLE_CASES_UP_TO'] = 'handle up to {CASES} cases p/m';
Lg['ADMIN_PAGE_MYACCOUNT_CG_HANDLE_CASES_UNLTD'] = 'handle unlimited cases p/m';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CHANNELS_1'] = 'only easy chat';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CHANNELS_2'] = 'chat, email, social media';
Lg['ADMIN_PAGE_MYACCOUNT_CG_REPORTING_1'] = 'basic reporting';
Lg['ADMIN_PAGE_MYACCOUNT_CG_REPORTING_2'] = 'advanced reporting';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CUSTOMISATION'] = 'full customization';
Lg['ADMIN_PAGE_MYACCOUNT_CG_GET_PLAN_BTN'] = 'Get this plan';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PLAN_INFO_NOTE_1'] = 'Need more info to make a decision?';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PLAN_INFO_NOTE_2'] = 'See the';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PLAN_INFO_NOTE_3'] = 'extensive overview and comparison of all features per plan.';
/* CHEDDARGETTER: FEATURE SELECTION PAGE */
Lg['ADMIN_PAGE_MYACCOUNT_CG_SELECT_TITLE'] = 'Subscribe to {PLAN_NAME} plan';
Lg['ADMIN_PAGE_MYACCOUNT_CG_NEW_PACKAGE_SPECS'] = 'The {PLAN_NAME} package can have a maximum of {AGENTS} user(s) and {MAILBOXES} active mailbox(es).';
Lg['ADMIN_PAGE_MYACCOUNT_CG_UNLTD_PACKAGE_SPECS'] = 'In the {PLAN_NAME} plan you can have unlimited users and active mailboxes.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CURR_PACKAGE_SPECS'] = 'Currently you have {AGENTS} user(s) and {MAILBOXES} active mailbox(es).';
Lg['ADMIN_PAGE_MYACCOUNT_CG_LICENSE_NOTE_1'] = 'If you subscribe to {PLAN_NAME} we will add {AGENTS} user license(s) to your account.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_LICENSE_NOTE_2'] = 'If you subscribe to {PLAN_NAME} we will add {AGENTS} user license(s) to your account and you can have {MAILBOXES} mailbox(es) activated.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CURR_PACKAGE_EDIT'] = 'You can add and delete users at any time via the Agents tab.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CHOOSE_FEATURES_USR'] = 'Please choose {AGENTS} user(s) you want to keep using.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CHOOSE_FEATURES_MB'] = 'Please choose {MAILBOXES} mailbox(es) you want to keep using.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CHOOSE_FEATURES_USR_MB'] = 'Please choose {AGENTS} user(s) and {MAILBOXES} mailbox(es) you want to keep using.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CHOOSE_FEATURES_USR_DISABLE'] = 'The other users will be disabled.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CHOOSE_FEATURES_MB_DISABLE'] = 'All of your mailboxes will be disabled.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_KEEP_MORE'] = 'I want to keep more than {AGENTS}';
Lg['ADMIN_PAGE_MYACCOUNT_CG_KEEP_MORE_BTN'] = 'Go Premium';
Lg['ADMIN_PAGE_MYACCOUNT_CG_NO'] = 'no';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PRICING'] = 'Pricing';
Lg['ADMIN_PAGE_MYACCOUNT_CG_NEXT_FEE'] = 'Your subscription fee will be € {PRICE},-';
Lg['ADMIN_PAGE_MYACCOUNT_CG_SAVE_CONFIRM'] = 'Save and confirm subscription';
Lg['ADMIN_PAGE_MYACCOUNT_CG_GO_BACK'] = 'go back';
Lg['ADMIN_PAGE_MYACCOUNT_CG_PLAN'] = 'Plan';
Lg['ADMIN_PAGE_MYACCOUNT_CG_TOTAL'] = 'Total';
Lg['ADMIN_PAGE_MYACCOUNT_CG_INVOICE_NOTE'] = 'We will email you your first invoice today via email, to be paid by credit card.';
Lg['ADMIN_PAGE_MYACCOUNT_CG_CONTINUE_TO_PMETHOD'] = 'Continue to payment details';
Lg['ADMIN_PAGE_MYACCOUNT_CG_UPGRADING'] = 'Upgrading your subscription...';
/* CHEDDARGETTER: SUBSCRIPTION UPDATED PAGE */
Lg['ADMIN_PAGE_MYACCOUNT_CG_MYSETTINGS'] = 'My account settings';
Lg['ADMIN_PAGE_MYACCOUNT_CG_UPGRADED'] = 'Your subscription to {PLAN_NAME} plan is saved';
/* CHEDDARGETTER: CARD REGISTRATION PAGE */
Lg['BASIC_PLAN'] = 'Basic plan';
Lg['PREMIUM_PLAN'] = 'Premium plan';
Lg['BILLING_MONTHLY'] = 'Monthly';
Lg['BILLING_ANNUALLY'] = 'Annually';
Lg['PER_MONTH'] = 'Per month';
Lg['PER_YEAR'] = 'Per month';
Lg['BILLING_FREQUENCY'] = 'Billing';
Lg['BILLING_PER_USER'] = 'per user';
Lg['SAVE_ANNUALLY'] = 'Save up to 25% with annual billing';
Lg['BILLING_PAYMENT_METHOD_PAGE_TITLE'] = 'Payment method';
Lg['BILLING_REGISTER_CREDIT_CARD_TITLE'] = 'Register credit card';
Lg['BILLING_PAYMENT_METHOD_PAGE_NOTE'] = 'Please keep your billing details up to date.
We will email you a monthly invoice for every payment.';
Lg['BILLING_REGISTER_CARD_ACCEPT_TERMS'] = 'I agree to Casengo Terms and Conditions';
Lg['BILLING_REGISTER_CARD_CHARGE_SUMMARY'] = 'Your credit card will be monthly charged by Casengo (www.casengo.com for the amount of €{TOTAL} and your subscription will begin immediately. You may cancel your subscription at any moment. You will have access to your new plan right away.';
Lg['BILLING_TERMS_ALERT'] = 'You must accept the terms and conditions';
/* ADMIN PAGE: PAYMENT PLAN */
Lg['ADMIN_PAGE_PAYMENT_PLAN_TITLE'] = 'Payment Plan';
Lg['ADMIN_PAGE_PAYMENT_PLAN_DESC'] = 'This page allows you to change your subscription plan and purchase account extension licenses.';
Lg['ADMIN_PAGE_PAYMENT_PLAN_FREE'] = 'Casengo Free';
Lg['ADMIN_PAGE_PAYMENT_PLAN_PREMIUM'] = 'Casengo Premium';
Lg['ADMIN_PAGE_PAYMENT_PLAN_ENTERPRISE'] = 'Casengo Enterprise';
Lg['ADMIN_PAGE_PAYMENT_PLAN_AGENTS'] = 'Agents';
Lg['ADMIN_PAGE_PAYMENT_PLAN_AGENT'] = 'Agent';
Lg['ADMIN_PAGE_PAYMENT_PLAN_AGENTS_PRICE'] = '{price} per agent';
Lg['ADMIN_PAGE_PAYMENT_PLAN_BRANDS'] = 'Brands';
Lg['ADMIN_PAGE_PAYMENT_PLAN_BRAND'] = 'Brand';
Lg['ADMIN_PAGE_PAYMENT_PLAN_BRANDS_PRICE'] = '{price} per brand';
Lg['ADMIN_PAGE_PAYMENT_PLAN_INBOXES'] = 'Email Inboxes';
Lg['ADMIN_PAGE_PAYMENT_PLAN_INBOX'] = 'Email Inbox';
Lg['ADMIN_PAGE_PAYMENT_PLAN_INBOXES_PRICE'] = '{price} per inbox';
Lg['ADMIN_PAGE_PAYMENT_PLAN_PAGEVIEWS'] = 'FAQ Page Views';
Lg['ADMIN_PAGE_PAYMENT_PLAN_PAGEVIEWS_PRICE'] = '{price} per 20K page views';
Lg['ADMIN_PAGE_PAYMENT_PLAN_INCLUDED'] = '{number} included';
Lg['ADMIN_PAGE_PAYMENT_PLAN_SUPPORT'] = 'Support Package:';
Lg['ADMIN_PAGE_PAYMENT_PLAN_TRAINING'] = 'Training Package:';
Lg['ADMIN_PAGE_PAYMENT_PLAN_TOTAL'] = 'Total:';
Lg['ADMIN_PAGE_PAYMENT_PLAN_TOTAL_MONTH'] = '/ month';
Lg['ADMIN_PAGE_PAYMENT_PLAN_BILLDATE'] = 'You will be billed on {date}';
Lg['ADMIN_PAGE_PAYMENT_PLAN_EXP_TRIAL'] = 'You have {number} days left in your full-featured trial.';
Lg['ADMIN_PAGE_PAYMENT_PLAN_EXP_SWITCH'] = 'Afterwards you will be moved to our limited free plan.';
Lg['ADMIN_PAGE_PAYMENT_PLAN_EXP_TRIAL_TODAY'] = 'The free trial will expire today.';
Lg['ADMIN_PAGE_PAYMENT_PLAN_UPGRADE_NOW'] = 'Upgrade now';
Lg['ADMIN_PAGE_PAYMENT_PLAN_UPDATE_BTN'] = 'Update Plan';
Lg['ADMIN_PAGE_PAYMENT_PLAN_UPGRADE_LBL'] = 'Upgrade Subscription Plan';
Lg['ADMIN_PAGE_PAYMENT_PLAN_CONFIRM_BTN'] = 'Confirm Update';
Lg['ADMIN_PAGE_PAYMENT_PLAN_NOT_PROCESSED_MSG'] = 'Your payment has not yet been processed.
Please try reloading the page in a few seconds.';
Lg['ADMIN_PAGE_PAYMENT_PLAN_NOT_PROCESSED_TITLE'] = 'Payment Not Yet Processed';
/* ADMIN PAGE: PAYMENT CONFIRMATION */
Lg['ADMIN_PAGE_PAYMENT_PLAN_CONFIRM_TITLE'] = 'Payment Confirmation';
Lg['ADMIN_PAGE_PAYMENT_PLAN_CONFIRM_FEATURES_UP'] = 'You are gaining the following licenses:';
Lg['ADMIN_PAGE_PAYMENT_PLAN_CONFIRM_FEATURES_DOWN'] = 'You are removing the following licenses:';
Lg['ADMIN_PAGE_PAYMENT_PLAN_CONFIRM_PLAN_UPGRADE'] = 'You are changing your plan to:';
Lg['ADMIN_PAGE_PAYMENT_PLAN_CONFIRM_TOTAL'] = 'Your monthly subscription fee will change to {price}.
Are you sure you want to continue?';
Lg['ADMIN_PAGE_PAYMENT_PLAN_UPDATE_SUCCESS'] = 'Update successful.';
Lg['ADMIN_PAGE_PAYMENT_PLAN_UPDATE_FAILURE'] = 'Ooops! Something just went wrong while processing update request.';
/* ADMIN PAGE: BILLING DETAILS */
Lg['ADMIN_PAGE_DETAILS_TITLE'] = 'My Billing Details';
Lg['ADMIN_PAGE_DETAILS_DESC'] = 'Review and change your billing details.';
Lg['ADMIN_PAGE_DETAILS_NOTE'] = 'Please provide your billing details and register your credit card to upgrade. You will receive an invoice for every payment via email.';
Lg['ADMIN_PAGE_DETAILS_HOLDER'] = 'Holder Name';
Lg['ADMIN_PAGE_DETAILS_CARD_TYPE'] = 'Card Type';
Lg['ADMIN_PAGE_DETAILS_CARD_NUMBER'] = 'Card Number';
Lg['ADMIN_PAGE_DETAILS_BILLING_INFO_LBL'] = 'Billing Information';
Lg['ADMIN_PAGE_DETAILS_BILLING_EMAIL'] = 'Billing Email';
Lg['ADMIN_PAGE_DETAILS_STREET'] = 'Street';
Lg['ADMIN_PAGE_DETAILS_CITY'] = 'City';
Lg['ADMIN_PAGE_DETAILS_ZIP'] = 'Postal Code';
Lg['ADMIN_PAGE_DETAILS_COUNTRY'] = 'Country';
Lg['ADMIN_PAGE_DETAILS_EXP_DATE'] = 'Expiration Date';
Lg['ADMIN_PAGE_DETAILS_EXP_DATE_CHANGE'] = 'Change Expiration Date';
Lg['ADMIN_PAGE_DETAILS_NEW_CARD_LBL'] = 'Credit Card';
Lg['ADMIN_PAGE_DETAILS_NEW_DETAILS'] = 'Register New Credit Card';
Lg['ADMIN_PAGE_DETAILS_NEW_DETAILS_DESC'] = 'A small €1.00 authorisation payment will be made for registration.
This payment will be cancelled immediately so you will not be charged.
This is enforced by the third-party billing service we are using.';
Lg['ADMIN_PAGE_DETAILS_SELECT_MONTH'] = 'Month';
Lg['ADMIN_PAGE_DETAILS_SELECT_YEAR'] = 'Year';
Lg['ADMIN_PAGE_DETAILS_NEW_DETAILS_ALERT'] = 'Your current credit card will be discarded. Are you sure you want to continue?';
Lg['ADMIN_PAGE_DETAILS_ERROR_TRACKER'] = 'Error registering payment tracker record';
Lg['ADMIN_PAGE_DETAILS_ERROR_DISABLE_DETAILS'] = 'Could not disable credit card';
/* SIGNATURES */
Lg['SIGNATURE_DEFAULT'] = 'Kind regards,\n\n{AGENT_NAME}\n{COMPANY_NAME}';
Lg['SIGNATURE_DEFAULT_HTML'] = 'Kind regards,\n
\n
\n{AGENT_NAME}\n
\n{COMPANY_NAME}';
/* LOGIN */
//TODO: login form labels code is not language dependent
Lg['LOGIN_ERR_1'] = 'Username or Password incorrect! Please try again. ';
Lg['LOGIN_ERR_2'] = 'Sorry, your account has not been activated yet. Click here to resend the verification email';
Lg['LOGIN_ERR_3'] = 'You are automatically logged out!
'
+ 'Another person logged in with your credentials from another location.';
Lg['LOGIN_ERR_4'] = 'Sorry, no email address is found with the email: {EMAIL}';
Lg['LOGIN_ERR_5'] = 'Email has been sent. Please check your spam folder';
Lg['LOGIN_ERR_6'] = 'Access denied. IP not whitelisted for this account.';
Lg['LOGIN_ERR_7'] = 'Access denied. You must log in first.';
/* INVITE */
Lg['INVITE_ERR_1'] = 'The invite has been cancelled.';
Lg['INVITE_ERR_2'] = 'The invite has already been processed.';
Lg['INVITE_ERR_3'] = 'Error processing invite.';
/* VALIDATION */
Lg['VAL_MULTIPLE_EMAILS'] = 'Emails are not right. All email addresses must be valid and separated with \',\' ';
/* TOUR */
// Page 1
Lg['TOUR_PAGE_FIRST_TITLE'] = 'Time to Casengo';
Lg['TOUR_PAGE_FIRST_CONTENT'] = 'Welcome to the Casengo Inbox Quick Tour!
This is the case overview. You\'ll find high priority cases above the less relevant ones. New messages automatically appear at the bottom.';
Lg['TOUR_PAGE_FIRST_CONTENT'] += '
';
Lg['TOUR_PAGE1_TITLE'] = 'Let\'s Chat';
Lg['TOUR_PAGE1_CONTENT'] = 'If the contact icon is grey, your contact is offline. The icon turns green as soon as he\'s back online, allowing you to start a chat conversation right away.';
Lg['TOUR_PAGE1_CONTENT'] += '
';
Lg['TOUR_PAGE2_TITLE'] = 'Now or Then';
Lg['TOUR_PAGE2_CONTENT'] = 'Once you select a case, the interaction page appears. If your contact is online, your message will be sent as part of a chat conversation. If the customer is not, he\'ll receive an email instead. You can easily change the status and priority of the selected case, and assign it to another agent.';
Lg['TOUR_PAGE2_CONTENT'] += '
';
Lg['TOUR_PAGE3_TITLE'] = 'Quick Action';
Lg['TOUR_PAGE3_CONTENT'] = 'The action icon allows you to perform common operations, such as changing the status of a selected case.';
Lg['TOUR_PAGE3_CONTENT'] += '
';
Lg['TOUR_PAGE4_TITLE'] = 'Clever Stuff';
Lg['TOUR_PAGE4_CONTENT'] = 'To send a predefined message, you can select either a macro or a knowledge base article. You can also enrich your message with an attachment or an internal comment.';
Lg['TOUR_PAGE4_CONTENT'] += '
';
Lg['TOUR_PAGE5_TITLE'] = 'It\'s History';
Lg['TOUR_PAGE5_CONTENT'] = 'Click \'Related cases\' to find every case related to this particular contact.
By clicking the Resolve & Close button, you wrap up the case and go back to the case overview.';
Lg['TOUR_PAGE5_CONTENT'] += '
';
Lg['TOUR_PAGE6_TITLE'] = 'Good to Go';
Lg['TOUR_PAGE6_CONTENT'] = 'That\'s it for now! We hope you\'ll enjoy Casengo as much as we do. Feel free to drop us a line by clicking the feedback button.';
Lg['TOUR_PAGE6_CONTENT'] += '
';
/* TRIAL EXPIRES */
Lg['TRIAL_EXPIRED_TITLE'] = 'Bummer! Your trial has expired.';
Lg['TRIAL_EXPIRED_DESC'] = 'Please upgrade to Premium or Free package to continue using your Casengo inbox.';
Lg['TRIAL_EXPIRED_DESC_CG'] = 'Please upgrade to Free, Basic or Premium package to continue using your Casengo inbox.';
Lg['TRIAL_EXPIRED_DESC_GENERIC'] = 'Please upgrade your package to continue using your Casengo inbox.';
Lg['TRIAL_EXPIRED_OPTION'] = '';
Lg['TRIAL_EXPIRED_FREE_BTN'] = '> Update my plan';
Lg['TRIAL_EXPIRED_PREMIUM_BTN'] = 'Go Premium';
/* AGENT DISABLED / DELETED */
Lg['OVERLAY_DISABLED_TITLE'] = 'Hmm, looks like your account is no longer active...';
Lg['OVERLAY_DISABLED_DESC'] = 'Please contact your administrator to check what\'s up.
({CONTACT_EMAIL})';
Lg['OVERLAY_DISABLED_DESC_NOCONTACT'] = 'Please contact your administrator to check what\'s up.';
/* GETTING STARTED */
Lg['GETTINGSTARTED_STEP1_TITLE'] = 'Personalise your account';
Lg['GETTINGSTARTED_STEP2_TITLE'] = 'Forwarding emails to your account';
Lg['GETTINGSTARTED_STEP3_TITLE'] = 'Add Contact Button on your website';
Lg['GETTINGSTARTED_STEP4_TITLE'] = 'It\'s time to Casengo';
Lg['GETTINGSTARTED_UPLOADLOGO'] = 'Upload your Logo';
Lg['GETTINGSTARTED_WMTITLE'] = 'Getting started';
Lg['GETTINGSTARTED_WMGOODTOGO'] = "You're good to go";
Lg['GETTINGSTARTED_WELCOME'] = '' +
'
' +
'
' +
"
It's time to Casengo
" +
'
Happy customers coming your way
' +
'
' +
'
Thank you for choosing Casengo!
Your customers will be delighted with the flexibility of hybrid messaging.
' +
'
' +
'
View this quick introduction to help you get up and running now.
' +
'
' +
'
![](/common/resources/quickstart/learn_more_en.png)
' +
'
' +
'
';
Lg['GETTINGSTARTED_EVERYWHERE_DESC'] = '' +
'
' +
'
' +
"
Wherever you go
" +
"
You'll never forget casengo
" +
'
' +
'
Support your customers from your browser, on your smartphone, on your tablet.
' +
'
' +
'
Access your mobile phone account using this link: http://app.getgrasp.com/m
' +
'
' +
'
![](/common/resources/quickstart/casengo_getready.png)
' +
'
';
Lg['GETTINGSTARTED_COLORSCHEME_DESC'] = '' +
'
' +
'
' +
"
Personalise
" +
"
Give your account a personal touch
" +
'
' +
'
' +
'
';
Lg['GETTINGSTARTED_FORMEMAIL_DESC'] = '' +
'
' +
'
' +
"
Connect
" +
"
Forward Your Email Address
" +
'
' +
'
Use: {INTERNALEMAILADDRESS}
To handle all your incoming mail from your Casengo account you first need to redirect your existing support email address to your Casengo email address.
' +
"
![](/common/resources/quickstart/gmail_icon.png)
" +
"![](/common/resources/quickstart/hotmail_icon.png)
" +
"![](/common/resources/quickstart/outlook07_icon.png)
" +
"![](/common/resources/quickstart/gglapps_icon.png)
" +
"![](/common/resources/quickstart/outlook10_icon.png)
" +
"
" +
"
Or view this video tutorial (1 min.)
" +
'
' +
'
' +
'
';
Lg['GETTING_STARTED_VIDEO'] = "Or view this video tutorial (30 sec.)";
Lg['GETTINGSTARTED_FORMSCRIPT_DESC'] = '' +
'
' +
'
' +
"
Interact
" +
"
Add a chat or contact button to your website
" +
'
' +
'
' +
'
' +
'
';
Lg['GETTINGSTARTED_FEEDBACK'] = '' +
'
' +
'
' +
"
We need you
" +
"
Help make this app the world's smartest
" +
'
' +
'
Overwhelm us with your suggestions, bug reports and other thoughts. What we learn from you will ultimately help customers all over the world.
' +
'
![](/common/resources/quickstart/casengo_splash_feedback.png)
' +
'
' +
'
' +
'
';
Lg['GETTINGSTARTED_FORMFINISH_DESC'] = '' +
'
' +
'
' +
"
Ready to kick off!
" +
'
' +
'
Three sample cases just landed in your inbox. Let them be your first guide.
' +
'
' +
"
If you're having trouble getting started just use the feedback button and tell us your issues. We'll help as soon as we can.
" +
'
![](/common/resources/quickstart/casengo_team.png)
' +
'
' +
'
';
Lg['GETTINGSTARTED_CHOOSECOLOR'] = 'Choose your background color';
Lg['GETTINGSTARTED_POSITION'] = 'Choose the position you want your contact button to appear on your page';
Lg['GETTINGSTARTED_CHAT_SCRIPT'] = 'Copy this script into your web page source code';
Lg['GETTINGSTARTED_CLIPBOARD'] = 'Copy to clipboard';
Lg['GETTINGSTARTED_TITLE'] = 'Getting Started';
/***********************************************************************
* FILTER LIST INTERNALIZATION *
***********************************************************************/
/*
NOTE DEV: This is a temporally solution to provide internalization to the filter list. Getting the right information
relays on the fId, because until now the filters have fixed id and order. If the filters id changes, the number
in the tag should be changed!!!! It goes without saying that this information should be pushed by the server
and when there are dynamic filters this should be removed.
*/
Lg['FILTER_0_NAME'] = 'Open';
Lg['FILTER_0_DESC'] = 'All new and open cases';
Lg['FILTER_1_NAME'] = 'New';
Lg['FILTER_1_DESC'] = 'All new cases';
Lg['FILTER_2_NAME'] = 'Pending';
Lg['FILTER_2_DESC'] = 'All cases that still require customer input';
Lg['FILTER_3_NAME'] = 'My cases';
Lg['FILTER_3_DESC'] = 'All pending, new and open cases assigned to me';
Lg['FILTER_4_NAME'] = 'Today\'s cases';
Lg['FILTER_4_DESC'] = 'All cases assigned to me and updated in the last 24 hours';
Lg['FILTER_5_NAME'] = 'Unassigned';
Lg['FILTER_5_DESC'] = 'All unassigned new, open and pending cases';
Lg['FILTER_6_NAME'] = 'Aging';
Lg['FILTER_6_DESC'] = 'All pending, open and new cases without an agent reply since 2 days';
Lg['FILTER_7_NAME'] = 'Resolved/Closed';
Lg['FILTER_7_DESC'] = 'All resolved and closed cases';
Lg['FILTER_8_NAME'] = 'Deleted';
Lg['FILTER_8_DESC'] = 'All deleted cases';
Lg['VIP_NOTIFY_NOAGENT'] = 'Oh, snap! We seem to be all tied up right now... Sorry about that! You can hang around for one of us by keeping this window open. Or just write down below what\'s on your mind, hit \'enter\' and close this window. One of us will email you as soon as humanly possible!';
Lg['VIP_NOTIFY_WAITFORAGENT'] = 'Thanks for reaching out. Please submit your question to start a chat...';
/* SJC added language strings */
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_INLINE_CHAT_HEADER'] = 'Inline chat';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_CUSTOMCHAT_HEADER'] = 'Customize chat window';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_CUSTOMCHAT_TITLE'] = 'Top title';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_CUSTOMCHAT_THEMECOLOR'] = 'Theme color';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_CUSTOMCHAT_THEMECOLOR_DESC'] = "Quickly find and select the right color from your website";
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_CUSTOMCHAT_FETCHCOLORS'] = "Fetch colors";
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_HEADER_HEADER'] = 'Header';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_HEADER_TITLE'] = 'Display title';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_HEADER_SUBTITLE'] = 'Sub-title';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_MESSAGESTYLE_HEADER'] = 'Message style';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_MESSAGESTYLE_TITLE'] = 'Message style';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_MESSAGESTYLE_SHOWAVATAR'] = 'Show avatars';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_MESSAGESTYLE_SHOWAVATAR_DESC'] = 'Display agent and customer avatars in chat messages';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_MESSAGESTYLE_SMALL'] = 'Small';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_MESSAGESTYLE_MEDIUM'] = 'Medium';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_MINCHATBUTTON_HEADER'] = 'Minimized chat button';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_MINCHATBUTTON_TITLE'] = 'Button text';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_LANGUAGEHEADER'] = 'Language';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_LANGUAGETITLE'] = 'Language';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_GENERATEDESC'] = "Copy the following script and insert it into your website's HTML source code between the "
+'<body>'
+ " tags.
→ This code must be inserted into every page on which you wish to display the Grasp Chat Widget.";
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_GENERATEDESC2'] = 'This is the new Widget script. If you were using the classic widget, remove the old script first. You can return to the classic Widget at any time by replacing the new script with the old one. All your customizations will be saved.';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_CUSTOMCHAT_TITLE_DEFAULT'] = 'Support';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_HEADER_TITLE_DEFAULT'] = 'Service desk';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_HEADER_SUBTITLE_DEFAULT'] = "We're here to help!";
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_MINCHATBUTTON_TITLE_DEFAULT'] = 'Chat with us';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_CONFIG_CHANGED_NOTE'] = 'Important: You made changes to the layout of the chat widget. Please copy the newly generated chat script from the Chat Script page and add it to your website.';
Lg['ADMIN_PAGE_VISUALCONFIG_FIELD_CHANGES_SCRIPT_WARN'] = 'After changing this setting you need to copy the newly-generated chat script from the Chat Script page and add it to your website for the change to take effect.';
Lg['ADMIN_PAGE_VISUALCONFIG_FIELD_CHANGES_SCRIPT_WARN_SHORT'] = 'After changing this setting you need to copy the newly-generated chat script and add it to your website for the change to take effect.';
Lg['ADMIN_PAGE_VISUALCONFIG_TABSTITLE'] = 'Widget style';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_TABSDESC'] = 'Select the widget type you want to use';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_TAB1DESC'] = 'Switch to classic widget editor';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_TAB2DESC'] = 'Switch back to the new widget';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_WIDGETSIZE_TITLE'] = 'Widget size';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_WIDGETSIZE_SMALL'] = 'Small';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_WIDGETSIZE_MEDIUM'] = 'Medium';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_WIDGETSIZE_LARGE'] = 'Large';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_WIDGETPOSITION_TITLE'] = 'Widget position';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_WIDGETPOSITION_BOTTOMLEFT'] = 'Bottom left';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_WIDGETPOSITION_BOTTOMRIGHT'] = 'Bottom right';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_CUSTOM_CHAT_BUTTON_HEADER'] = 'Custom chat badge';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_CUSTOM_CHAT_BUTTON_ON'] = 'On';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_CUSTOM_CHAT_BUTTON_OFF'] = 'Off';
Lg['ADMIN_PAGE_VISUALCONFIG_CURRENT_CHATBUTTON'] = 'Chat badge';
Lg['ADMIN_PAGE_VISUALCONFIG_UPLOADCHATBUTTON_DESC'] = 'Upload image';
Lg['ADMIN_PAGE_VISUALCONFIG_UPLOADCHATBUTTON'] = 'Upload chat badge';
Lg['ADMIN_PAGE_VISUALCONFIG_CHATBUTTON_DESC'] = 'Appears on the web site before initiating a chat
Maximum size 100KB, recommended PNG format, dimensions 200x130px';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_BUBBLEON'] = 'Bubbles on';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_BUBBLEOFF'] = 'Simple text';
Lg['ADMIN_PAGE_VISUALCONFIG_CURRENT_AVATAR'] = 'Company avatar';
Lg['ADMIN_PAGE_VISUALCONFIG_AVATAR_DESC'] = 'Appears in greeting and status messages
Maximum size 100KB, recommended dimensions 50x50px';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_PREVIEW'] = 'Preview';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_FLOATING_VIEW'] = 'Floating window';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_STARTBUTTON_VIEW'] = 'Custom chat badge';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_STATUS_VIEW'] = 'Chat button';
Lg['ADMIN_PAGE_VISUALCONFIG_TXT_PRECHAT_VIEW'] = 'Pre-chat form';
Lg['ADMIN_PAGE_VISUALCONFIG_EXTRACTING'] = 'Analysing website information - may take a few seconds';
Lg['ADMIN_PAGE_VISUALCONFIG_EXTRACTING_NOCOLORS_ERROR'] = 'Error during website analysis - no valid colors could be found';
/***********************************************************************
* END FILTER LIST INTERNALIZATION *
***********************************************************************/
/** VIP RELATED STUFFS **/
Lg['ADMIN_PAGE_SYSMSG_AGENT_JOINS_LBL'] = 'Agent joins message';
Lg['ADMIN_PAGE_SYSMSG_AGENT_JOINS_VAL'] = 'Agent joins the conversation';
Lg['ADMIN_PAGE_SYSMSG_AGENT_LEAVES_LBL'] = 'Agent leaves message';
Lg['ADMIN_PAGE_SYSMSG_AGENT_LEAVES_VAL'] = 'Agent leaves the conversation';
Lg['ADMIN_PAGE_SYSMSG_AGENT_ISTYPING_LBL'] = 'Agent is typing message';
Lg['ADMIN_PAGE_SYSMSG_NAME_ISTYPING_LBL'] = 'Agent (with name) is typing message';
/* AGENT PAGE CASE: TWITTER */
Lg['TWITTER_COMMENT_NOTE'] = 'Direct message via Twitter on behalf of ';
Lg['TWITTER_MENTION_COMMENT_NOTE'] = 'Mention and reply via Twitter on behalf of ';
Lg['SELECT_TWEET_TYPE'] = 'Choose tweet type';
Lg['TWITTER_DIRECT_MESSAGE'] = 'Direct Message';
Lg['TWITTER_MENTIONS'] = 'Mention and reply';
Lg['TWITTER_DIRECT_MSG_BTN'] = 'Send Direct Message';
Lg['OFFLINE_TWITTER_EMPTY_TEXT'] ='Write your direct message…';
Lg['TWITTER_CUSTOMER_NOT_FOLLOW'] = 'You cannot send a direct message, because this user is not following you on Twitter.';
Lg['TWITTER_ACCOUNT_DISCONNECTED'] = 'Twitter account was disconnected from Casengo account';
Lg['TWITTER_START_CHAT'] = 'Start a chat with me:';
Lg['TWITTER_CONVERT_TO_CASE'] = 'Create case';//TO_TRANSLATE
Lg['TWITTER_CASE_CREATED'] = 'Case created';//TO_TRANSLATE
Lg['TWITTER_FOLLOW'] = 'Follow';
Lg['TWITTER_UNFOLLOW'] = 'Unfollow';
Lg['TWITTER_SEND_MENTION'] = 'Send Mention';
Lg['TWITTER_FOLLOW_EACH_OTHER'] = 'You and \'{CUSTOMER_NAME}\' are following each other on Twitter. Don\'t want receive Direct Messages anymore? \'{UNFOLLOW}\' \'{CUSTOMER_NAME}\'.';
Lg['TWITTER_CUSTOMER_FOLLOW_ONLY'] = '\'{CUSTOMER_NAME}\' is following you on Twitter.\'{FOLLOW}\' \'{CUSTOMER_NAME}\'.';
Lg['TWITTER_ACCOUNT_FOLLOW_ONLY'] = '\'{CUSTOMER_NAME}\' does not follow you on Twitter. Ask this user to follow you in order to send Direct messages.You are following \'{CUSTOMER_NAME}\'.\'{UNFOLLOW}\' \'{CUSTOMER_NAME}\'.';
Lg['TWITTER_CUSTOMER_NOT_FOLLOW_ONLY'] = '\'{CUSTOMER_NAME}\' does not follow you on Twitter.\'{FOLLOW}\' \'{CUSTOMER_NAME}\' and ask this user to follow you in order to send Direct Messages.';
Lg['TWITTER_CHECK_FOLLOW'] ='Checking customer follow status..';
Lg['TWITTER_ACCOUNT_NOT_LINKED']='Your account is not linked with a Twitter account. Please link your account and try again.';
Lg['SWITCH_TO_NEW_APP'] = 'Upgrade to the new Casengo!';
Lg['ADD_AGENTS'] = 'Add Agents';
/* MARKDOWN MODULE */
Lg['MARKDOWN'] = 'Markdown';
Lg['MARKDOWN_DESC'] = 'Markup your messages using Markdown.
{Basic markup} like *hello* -> {hello}';
Lg['SUBSCRIBE'] = {};
Lg['SUBSCRIBE']['CHOOSE_YOUR_PLAN'] = 'Choose your plan';
Lg['SUBSCRIBE']['ACCOUNT_SETTINGS'] = 'Account Settings';
Lg['SUBSCRIBE']['BILLING_DETAIL'] = 'Billing Detail';
Lg['SUBSCRIBE']['YOUR_CURRENT_SUBSCRIPTION_STATUS'] = 'Your current subscription status';
Lg['SUBSCRIBE']['EXPIRED_ON'] = 'expired on';
Lg['SUBSCRIBE']['EXPIRES_ON'] = 'expires on';
Lg['SUBSCRIBE']['DAYS_LEFT'] = 'days left';
Lg['SUBSCRIBE']['DAYS_AGO'] = 'days ago';
Lg['SUBSCRIBE']['MONTH'] = 'month';
Lg['SUBSCRIBE']['YEAR'] = 'year';
Lg['SUBSCRIBE']['MONTH_SHORT'] = 'mo';
Lg['SUBSCRIBE']['USER'] = 'user';
Lg['SUBSCRIBE']['USERS'] = 'users';
Lg['SUBSCRIBE']['MAILBOXES'] = 'mailboxes';
Lg['SUBSCRIBE']['MAILBOX'] = 'mailbox';
Lg['SUBSCRIBE']['CASES_LAST_30_DAYS'] = 'cases last 30 days';
Lg['SUBSCRIBE']['RECOMMENDED'] = 'Recommended for you';
Lg['SUBSCRIBE']['BILLED_ANNUALLY'] = 'Billed Annually';
Lg['SUBSCRIBE']['BILLED_MONTHLY'] = 'Billed Monthly';
Lg['SUBSCRIBE']['KEEP_IT_FREE'] = 'Keep it Free';
Lg['SUBSCRIBE']['GO_FOR_BASIC'] = 'Go for Basic';
Lg['SUBSCRIBE']['GO_FOR_PREMIUM'] = 'Go for Premium';
Lg['SUBSCRIBE']['EXPANDED_COMPARISON'] = 'Expanded Comparison';
Lg['SUBSCRIBE']['CONTINUE'] = 'Continue';
Lg['SUBSCRIBE']['SAVE_CHANGES'] = 'Save changes';
Lg['SUBSCRIBE']['SAVE_CONFIRM'] = 'Save and confirm subscription';
Lg['SUBSCRIBE']['OR'] = 'or';
Lg['SUBSCRIBE']['NO'] = 'no';
Lg['SUBSCRIBE']['GO_BACK'] = 'go back';
Lg['SUBSCRIBE']['GOTO_ACCOUNT'] = 'Go to your account';
Lg['SUBSCRIBE']['MONTH_ABREV'] = 'mo';
Lg['SUBSCRIBE']['BILLED'] = 'Billed';
Lg['SUBSCRIBE']['YEARLY'] = 'Yearly';
Lg['SUBSCRIBE']['MONTHLY'] = 'Monthly';
Lg['SUBSCRIBE']['TOTAL'] = 'Total';
Lg['SUBSCRIBE']['YEAR'] = 'year';
Lg['SUBSCRIBE']['MONTH'] = 'month';
Lg['SUBSCRIBE']['FIRST_INVOICE_ANNUALLY'] = 'We will email you your first invoice today. You can pay via credit card, Paypal or bank transfer.';
Lg['SUBSCRIBE']['FIRST_INVOICE_MONTHLY'] = 'We will email you your first invoice today. You can pay via credit card.';
Lg['SUBSCRIBE']['EVERY_INVOICE'] = 'We will email you a monthly invoice for each payment.';
Lg['SUBSCRIBE']['CHOOSE_TO_KEEP'] = 'Choose Agents and mailbox to keep';
Lg['SUBSCRIBE']['AND'] = 'and';
Lg['SUBSCRIBE']['NEW_PACKAGE_SPECS'] = 'The {PLAN_NAME} package can have a maximum of {AGENTS} user(s) and {MAILBOXES} active mailbox(es).';
Lg['SUBSCRIBE']['UNLTD_PACKAGE_SPECS'] = 'The {PLAN_NAME} plan allows for an unlimited number of users and active mailboxes.';
Lg['SUBSCRIBE']['CURR_PACKAGE_SPECS'] = 'Currently you have {AGENTS} user(s) and {MAILBOXES} active mailbox(es).';
Lg['SUBSCRIBE']['LICENSE_NOTE_1'] = 'If you get the {PLAN_NAME} plan we will add {AGENTS} user license(s) to your account.';
Lg['SUBSCRIBE']['LICENSE_NOTE_2'] = 'If you get the {PLAN_NAME} plan we will add {AGENTS} user license(s) to your account and you can have {MAILBOXES} mailbox(es) activated.';
Lg['SUBSCRIBE']['EMAIL_SENDING_OFF_NOTE'] = 'You will not be able to send emails.';
Lg['SUBSCRIBE']['CURR_PACKAGE_EDIT'] = 'You can add and delete users at any time via the Agents tab.';
Lg['SUBSCRIBE']['CHOOSE_FEATURES_USR'] = 'Please choose {AGENTS} user(s) you want to keep using.';
Lg['SUBSCRIBE']['CHOOSE_FEATURES_MB'] = 'Please choose {MAILBOXES} mailbox(es) you want to keep using.';
Lg['SUBSCRIBE']['CHOOSE_FEATURES_USR_MB'] = 'Please choose {AGENTS} user(s) and {MAILBOXES} mailbox(es) you want to keep using.';
Lg['SUBSCRIBE']['CHOOSE_FEATURES_USR_DISABLE'] = 'The other users will be disabled.';
Lg['SUBSCRIBE']['CHOOSE_FEATURES_MB_DISABLE'] = 'All of your mailboxes will be disabled.';
Lg['SUBSCRIBE']['ANNUALLY'] = 'Annually';
Lg['SUBSCRIBE']['REGISTER_YOUR_BILLING'] = 'Please register your credit card';
Lg['SUBSCRIBE']['CONFIRM_YOUR_BILLING'] = 'Please confirm your billing details are correct';
Lg['SUBSCRIBE']['UP_TO_DATE'] = 'Please keep your billing details up to date.';
Lg['SUBSCRIBE']['BILLING_DETAIL'] = 'Billing Details';
Lg['SUBSCRIBE']['CONTACT_DETAILS'] = 'Contact Details';
Lg['SUBSCRIBE']['BILLED_TO_DETAILS'] = 'Billed To';
Lg['SUBSCRIBE']['PAYMENT_METHOD'] = 'Payment Method';
Lg['SUBSCRIBE']['CHANGE_BILLING_DETAILS'] = 'Change billing details';
Lg['SUBSCRIBE']['EDIT_BILLING_DETAILS'] = 'Edit billing details';
Lg['SUBSCRIBE']['BILLING_COMPANY'] = 'Company';
Lg['SUBSCRIBE']['BILLING_EMAIL'] = 'Billing Email';
Lg['SUBSCRIBE']['BILLING_FIRST_NAME'] = 'First Name';
Lg['SUBSCRIBE']['BILLING_LAST_NAME'] = 'Last Name';
Lg['SUBSCRIBE']['BILLING_NAME'] = 'Name';
Lg['SUBSCRIBE']['BILLING_STREET'] = 'Street';
Lg['SUBSCRIBE']['BILLING_CITY'] = 'City';
Lg['SUBSCRIBE']['BILLING_POSTCODE'] = 'Postal Code';
Lg['SUBSCRIBE']['BILLING_VAT'] = 'VAT Number';
Lg['SUBSCRIBE']['EDIT'] = 'Edit';
Lg['SUBSCRIBE']['CC_DETAIL'] = 'Credit Card Details';
Lg['SUBSCRIBE']['CC_HOLDER_NAME'] = 'Holder Name';
Lg['SUBSCRIBE']['CC_NUMBER'] = 'Card Number';
Lg['SUBSCRIBE']['CC_EXPIRATION_DATE'] = 'Expiration Date';
Lg['SUBSCRIBE']['CC_REGISTER_NEW'] = 'Register New Card';
Lg['SUBSCRIBE']['CC_1_EURO_WARNING'] = 'A small €1.00 authorisation payment will be made for registration. This payment will be cancelled immediately so you will not be charged. This is enforced by the third-party billing service we are using';
Lg['SUBSCRIBE']['AGREE_TO_CASENGO'] = 'I agree to Casengo\'s';
Lg['SUBSCRIBE']['TERMS_AND_CONDITIONS'] = 'Terms and Conditions.';
Lg['SUBSCRIBE']['NO_BILLING_DETAILS'] = 'Please complete your billing details';
Lg['SUBSCRIBE']['NO_CC_OR_TERMS'] = 'Please register your credit card and accept our terms and conditions';
Lg['SUBSCRIBE']['NO_TERMS'] = 'Please accept our terms and conditions';
Lg['SUBSCRIBE']['CHOOSE_AGENTS_TO_KEEP'] = 'Choose agents to keep';
Lg['SUBSCRIBE']['UNLIMITED'] = 'Unlimited';
Lg['SUBSCRIBE']['TOTAL_PER_USER'] = 'Total per user';
Lg['SUBSCRIBE']['PER_YEAR'] = 'per year';
Lg['SUBSCRIBE']['PER_MONTH'] = 'per month';
Lg['SUBSCRIBE']['BILLING_COUNTRY'] = 'Country';
Lg['SUBSCRIBE']['THIS_IS_YOUR_CURRENT'] = 'This is your current subscription';
Lg['SUBSCRIBE']['WANT_TO_CHANGE_PAYMENT_1'] = 'Do you want to';
Lg['SUBSCRIBE']['WANT_TO_CHANGE_PAYMENT_2'] = 'change payment method';
Lg['SUBSCRIBE']['WANT_TO_CHANGE_PAYMENT_3'] = '?';
Lg['SUBSCRIBE']['YOUR_CURRENT_SUBSCRIPTION_IS'] = 'Your current subscription is {PLAN_NAME}.';
Lg['SUBSCRIBE']['EMAIL_TO_DOWNGRADE_1'] = 'Please';
Lg['SUBSCRIBE']['EMAIL_TO_DOWNGRADE_2'] = 'email us';
Lg['SUBSCRIBE']['EMAIL_TO_DOWNGRADE_3'] = 'to downgrade your account';
Lg['SUBSCRIBE']['UPGRADE_SUCCESS'] = 'Upgrade successful';
Lg['SUBSCRIBE']['UPGRADED_MSG'] = 'Cool! Your account has been upgraded. On your way to even more happy customers ;-)';
Lg['SUBSCRIBE']['NEW_FEATURES_TIP'] = 'Check out all the features at your disposal';
Lg['SUBSCRIBE']['TIP_EMAIL'] = 'Set up your email';
Lg['SUBSCRIBE']['TIP_USERS'] = 'Add more users';
Lg['SUBSCRIBE']['TIP_CUSTOM_CHAT'] = 'Customize your chat';
Lg['SUBSCRIBE']['ACCOUNT_DELETION_WARNING'] = 'If you do not choose a plan your Casengo account will be automatically deleted after the trial period expires.';
Lg['SUBSCRIBE']['ADD_DELETE_AGENTS'] = 'You can add and delete users at any time via the Agents tab.';
Lg['SUBSCRIBE']['CARD_CHARGE_SUMMARY'] = 'Your credit card will be charged monthly by Casengo (www.casengo.com) for the amount of €{TOTAL},- {TAX_TEXT} and your subscription will begin immediately. You may cancel your subscription at any moment. You will have access to your new plan right away.';
Lg['SUBSCRIBE']['INVOICE_CHARGE_SUMMARY'] = 'Casengo (www.casengo.com) will send you an invoice for the amount of €{TOTAL},- {TAX_TEXT}. Your subscription will begin immediately. You may cancel your subscription at any moment. You will have access to your new plan right away.';
Lg['SUBSCRIBE']['NO_CARD'] = 'No credit card registered.';
Lg['SUBSCRIBE']['UPGRADING'] = 'Upgrading...';
Lg['SUBSCRIBE']['UPDATING'] = 'Updating...';
Lg['SUBSCRIBE']['SAVE_ANNUALLY'] = 'Save up to 25% with annual billing';
Lg['SUBSCRIBE']['TOC'] = 'Terms & conditions';
Lg['SUBSCRIBE']['CANCEL_SUBSCR'] = 'Cancel subscription';
Lg['SUBSCRIBE']['CANCEL_SUBSCR_TITLE'] = 'Cancel your subscription';
Lg['SUBSCRIBE']['CANCEL_SUBSCR_NOTE'] = 'Canceling your Casengo subscription means you will lose your cases and contacts in Casengo and you won\'t be able to login anymore.';
Lg['SUBSCRIBE']['CANCEL_SUBSCR_SURE'] = 'Are you sure you want to cancel your subscription?';
Lg['SUBSCRIBE']['DO_NOT_CANCEL'] = 'Do not cancel';
Lg['SUBSCRIBE']['CANCELLED_TITLE'] = 'You’ve canceled your subscription';
Lg['SUBSCRIBE']['CANCELLED_NOTE'] = 'Your subscription has been canceled.';
Lg['SUBSCRIBE']['OK'] = 'OK';
Lg['SUBSCRIBE']['CANCELING'] = 'Canceling...';
Lg['SUBSCRIBE']['CONTINUE_ADDING_USERS'] = 'You can continue adding new users';
Lg['SUBSCRIBE']['CONTINUE_CASE_REPLY'] = 'Continue replying to your customer’s questions.';
Lg['SUBSCRIBE']['GOTO_ADMIN'] = 'Go back to the Admin Site';
Lg['SUBSCRIBE']['GOTO_AGENT'] = 'Go back to the inbox';
Lg['SUBSCRIBE']['MAX'] = 'max';
Lg['SUBSCRIBE']['UNLIMITED'] = 'unlimited';
Lg['SUBSCRIBE']['HEADER_GOTO_ADMIN'] = 'Admin Settings';
Lg['SUBSCRIBE']['HEADER_GOTO_AGENT'] = 'Inbox';
Lg['SUBSCRIBE']['SIGNOUT'] = 'Sign out';
Lg['SUBSCRIBE']['UPDATE'] = 'Update';
Lg['SUBSCRIBE']['CANCEL'] = 'Cancel';
Lg['SUBSCRIBE']['ADMIN_PAGE_PAYMENT_PLAN_EXP_TRIAL_TODAY'] = 'The free trial will expire today.';
Lg['SUBSCRIBE']['ADMIN_PAGE_PAYMENT_PLAN_EXP_TRIAL'] = 'You have {number} days left in your full-featured trial.';
Lg['SUBSCRIBE']['COMPARISON_FREE'] = 'Free';
Lg['SUBSCRIBE']['COMPARISON_BASIC'] = 'Basic';
Lg['SUBSCRIBE']['COMPARISON_PREMIUM'] = 'Premium';
Lg['SUBSCRIBE']['COMPARISON_ENTERPRISE'] = 'Enterprise';
Lg['SUBSCRIBE']['COMPARISON_PRICING'] = 'Pricing';
Lg['SUBSCRIBE']['COMPARISON_PRICE_ANNUALLY'] = 'Price per month if paid annually';
Lg['SUBSCRIBE']['COMPARISON_PRICE_MONTHLY'] = 'Price per month if paid monthly';
Lg['SUBSCRIBE']['COMPARISON_USERS'] = 'Users';
Lg['SUBSCRIBE']['COMPARISON_USER_LIMIT'] = 'User limit';
Lg['SUBSCRIBE']['COMPARISON_FLEX_USERS'] = 'Flex users';
Lg['SUBSCRIBE']['COMPARISON_CHANNELS'] = 'Customer channels';
Lg['SUBSCRIBE']['COMPARISON_CHANNELS_EMAIL'] = 'Email';
Lg['SUBSCRIBE']['COMPARISON_CHANNELS_CHAT'] = 'Chat';
Lg['SUBSCRIBE']['COMPARISON_CHANNELS_TWITTER'] = 'Twitter';
Lg['SUBSCRIBE']['COMPARISON_CHANNELS_FACEBOOK'] = 'Facebook';
Lg['SUBSCRIBE']['COMPARISON_CHANNELS_LOG'] = 'Call logging';
Lg['SUBSCRIBE']['COMPARISON_CASE_MGMT'] = 'Case management';
Lg['SUBSCRIBE']['COMPARISON_CONVERSATIONS'] = 'Conversations';
Lg['SUBSCRIBE']['COMPARISON_LABELS'] = 'Labels';
Lg['SUBSCRIBE']['COMPARISON_FILTERS'] = 'Filters';
Lg['SUBSCRIBE']['COMPARISON_COLLABORATORS'] = 'Collaborate with co-workers';
Lg['SUBSCRIBE']['COMPARISON_MACROS'] = 'Quick replies';
Lg['SUBSCRIBE']['COMPARISON_CHAT'] = 'Chat';
Lg['SUBSCRIBE']['COMPARISON_CUSTOMIZE_CHAT'] = 'Customize chat';
Lg['SUBSCRIBE']['COMPARISON_ONOFF'] = 'Online/offline status';
Lg['SUBSCRIBE']['COMPARISON_PRECHAT'] = 'Pre-chat form';
Lg['SUBSCRIBE']['COMPARISON_LANGUAGE'] = 'Language';
Lg['SUBSCRIBE']['COMPARISON_TEXT_LINES'] = 'Customize text lines';
Lg['SUBSCRIBE']['COMPARISON_PRECHAT_RESPONSE'] = 'Intelligent pre-chat response';
Lg['SUBSCRIBE']['COMPARISON_NOTIFICATION'] = 'Sound notification';
Lg['SUBSCRIBE']['COMPARISON_EMAIL'] = 'Email';
Lg['SUBSCRIBE']['COMPARISON_MAILBOXES'] = 'Mailboxes';
Lg['SUBSCRIBE']['COMPARISON_NEW_MESSAGE'] = 'New message notification';
Lg['SUBSCRIBE']['COMPARISON_SOCIAL_MEDIA'] = 'Social Media';
Lg['SUBSCRIBE']['COMPARISON_FB_PAGE'] = 'Connect Facebook page';
Lg['SUBSCRIBE']['COMPARISON_TW_PAGE'] = 'Connect Twitter account';
Lg['SUBSCRIBE']['COMPARISON_TW_SEARCH'] = 'Search Twitter';
Lg['SUBSCRIBE']['COMPARISON_KB'] = 'Knowledge base';
Lg['SUBSCRIBE']['COMPARISON_KB_FAQ'] = 'Knowledge base / FAQ';
Lg['SUBSCRIBE']['COMPARISON_ARTICLES'] = 'articles';
Lg['SUBSCRIBE']['COMPARISON_UNLIMITED'] = 'unlimited';
Lg['SUBSCRIBE']['COMPARISON_LIMITED'] = 'limited';
Lg['SUBSCRIBE']['COMPARISON_PER_MONTH'] = 'p/month';
Lg['SUBSCRIBE']['PLAN_FEATURE_FREE_1'] = '3 users';
Lg['SUBSCRIBE']['PLAN_FEATURE_FREE_2'] = 'Chat';
Lg['SUBSCRIBE']['PLAN_FEATURE_FREE_3'] = '30 conversations';
Lg['SUBSCRIBE']['PLAN_FEATURE_BASIC_1'] = '3 users';
Lg['SUBSCRIBE']['PLAN_FEATURE_BASIC_2'] = 'Chat, email, social media';
Lg['SUBSCRIBE']['PLAN_FEATURE_BASIC_3'] = '100 conversations';
Lg['SUBSCRIBE']['PLAN_FEATURE_PREMIUM_1'] = 'Unlimited users';
Lg['SUBSCRIBE']['PLAN_FEATURE_PREMIUM_2'] = 'Chat, email, social media';
Lg['SUBSCRIBE']['PLAN_FEATURE_PREMIUM_3'] = 'Unlimited conversations';
Lg['SUBSCRIBE']['PLAN_FEATURE_PREMIUM_4'] = 'Multiple mailboxes';
Lg['SUBSCRIBE']['PLAN_FEATURE_PREMIUM_5'] = 'Multi-language';
Lg['SUBSCRIBE']['UPGRADE_BTN'] = 'Upgrade Now';
Lg['SUBSCRIBE']['CASE_REPLIES_OK'] = 'You have only {CASES} cases left to reply to for the next {DAYS} days.';
Lg['SUBSCRIBE']['CASE_REPLIES_WARNING'] = 'Oops... You have only {CASES} cases left to reply to for the next {DAYS} days.';
Lg['SUBSCRIBE']['CASE_REPLIES_DISABLED'] = 'Uh-oh... Monthly limit of customer cases reached!';
Lg['SUBSCRIBE']['CASE_REPLIES_UPGRADE_NOW'] = 'Upgrade Now';
Lg['SUBSCRIBE']['CASE_REPLIES_LIMIT_REACHED'] = 'Case limit reached';
Lg['SUBSCRIBE']['EMAIL_SENDING_DISABLED'] = 'In {PLAN_NAME} you can\'t send email (so sorry!)';
Lg['SUBSCRIBE']['ANNUAL_MANUAL_ALERT'] = 'Whoops! We need to fix this for you manually. Would you please contact us at support@casengo.com or start a chat conversation? We’d love to take care of this for you. Cheers!';
Lg['SUBSCRIBE']['VAT_MESSAGE'] = '(+ 21% VAT)';
Lg['SUBSCRIBE']['PRICE_FORMAT'] = '€ {PRICE}';
Lg['SUBSCRIBE']['SYS_ERROR_GENERIC'] = 'Ooops! Something just went wrong with the last operation. Please try again later or contact the administrator.';
}());